What are the responsibilities and job description for the Service Coordinator position at TEKsystems?
AV Service Coordinator
Department: Audiovisual
Reports To: Manager of Technical Services
Job Summary
We are seeking an AV Service Coordinator to support the day‑to‑day operations of an audiovisual service organization. This role is responsible for receiving, documenting, and managing service requests from both clients and internal staff, ensuring all service tickets are accurately updated and resolved within defined service level agreements (SLAs).
The AV Service Coordinator also plays a key role in service contract administration , supporting proposal generation, opportunity tracking, order management, and contract renewals. This position works closely with customers, technical teams, vendors, and subcontractors to ensure processes are followed, service delivery is efficient, and contract performance and gross profit are optimized.
Key Responsibilities
This is a Contract position based out of Andover, MA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Andover,MA.
Application Deadline
This position is anticipated to close on May 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Department: Audiovisual
Reports To: Manager of Technical Services
Job Summary
We are seeking an AV Service Coordinator to support the day‑to‑day operations of an audiovisual service organization. This role is responsible for receiving, documenting, and managing service requests from both clients and internal staff, ensuring all service tickets are accurately updated and resolved within defined service level agreements (SLAs).
The AV Service Coordinator also plays a key role in service contract administration , supporting proposal generation, opportunity tracking, order management, and contract renewals. This position works closely with customers, technical teams, vendors, and subcontractors to ensure processes are followed, service delivery is efficient, and contract performance and gross profit are optimized.
Key Responsibilities
- Enter and manage service orders, updates, and documentation within Hedberg
- Create service proposals and service contract renewal proposals
- Track all service opportunities and tickets within ConnectWise
- Obtain quotes and prepare proposals for third‑party service providers and subcontractors
- Enter and maintain service agreements and amortization tracking documentation
- Generate and coordinate Preventative Maintenance (PM) tickets per contract requirements
- Create and manage AV support tickets for reported incidents through resolution, ensuring SLA compliance
- Assign technicians and subcontractors to service tickets as required
- Follow up with customers regarding past‑due time‑and‑materials (T&M) service invoices not paid via PO or deposit
- Coordinate with vendors for equipment repair or replacement
- Assign, track, and manage loaner equipment and assets
- Strong interpersonal and communication skills that support a collaborative team environment
- Ability to problem solve independently with a strong sense of urgency
- Customer‑focused mindset with a positive, professional attitude
- Clear and professional verbal and written communication skills
- Strong attention to detail with excellent organization and documentation habits
- Ability to manage multiple tasks and priorities simultaneously
- Excellent phone presence and customer service skills
- Comfortable working with minimal supervision
This is a Contract position based out of Andover, MA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Andover,MA.
Application Deadline
This position is anticipated to close on May 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $25 - $30