Service Coordinator

Pay: From $50,000.00 per year

Job description:

Service Coordinator

Automotive Elegance – Andover, MA

Full-Time | On-site

About Us

Automotive Elegance is a premier provider of high-end automotive protection services, specializing in paint protection film, ceramic coatings, and window tint. We partner with leading dealerships and serve customers who expect precision, professionalism, and exceptional communication. We are seeking a detail-oriented, organized Service Coordinator to support our internal team and ensure smooth daily operations.

Position Overview

The Service Coordinator plays a key role in supporting office operations, customer communication, scheduling, and administrative workflows. This role ensures accurate documentation, efficient scheduling, timely follow-ups, and organized office processes. The ideal candidate excels at multitasking, maintains strong attention to detail, and provides a polished, professional customer experience.

Key Responsibilities

Administrative & Office Support

• Maintain organized digital and physical records for customer files, job orders, warranty documents, and dealership accounts.
• Input, update, and audit data in internal systems to ensure accuracy and consistency.
• Assist with day-to-day office operations, including document preparation, scanning, and administrative reporting.
• Prepare and distribute internal schedules, installer calendars, and workflow summaries.

Customer Communication & Scheduling

• Serve as the main point of contact for customer inquiries via phone, text, and email.
• Provide clear and accurate information about services, quotes, and timelines.
• Collect required vehicle and job details, ensuring all documentation is complete before scheduling.
• Coordinate scheduling based on installer availability and job requirements.

Warranty & Service Coordination

• Manage warranty intake, documentation, and communication with customers.
• Assist in coordinating warranty appointments and follow-up, including communication with partner shops when applicable.
• Track warranty cases and maintain organized logs for internal and manufacturer reporting.

Quoting, Billing & Job Finalization

• Prepare and send customer quotes using established pricing templates.
• Generate invoices and process billing promptly after job completion.
• Ensure all job files are completed, documented, and properly closed in the system.

Internal Communication & Support

• Facilitate communication between installers, management, and dealership partners.
• Assist with administrative aspects of loaner vehicle and trailer coordination (mostly scheduling and paperwork rather than physical logistics).
• Communicate updates, status changes, and required information to the team in a timely manner.

Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to manage multiple priorities in a fast-paced administrative environment.
• Detail-oriented, proactive, and comfortable working with deadlines.
• Proficient with office software, online scheduling tools, and digital record management.

Preferred Experience

• Experience in administrative coordination, customer service, or office management.
• Experience in automotive, dealership, or service-based industries is a plus but not required.
• Background working with high-end or luxury clients is beneficial.

What We Offer

• Competitive compensation
• Health, Dental, and Vision benefits
• Company-Matching 401(k)
• Monday–Friday schedule
• Company-paid Life Insurance
• Opportunities for growth within a premium automotive environment

Supportive, team-oriented workplace

Experience:

• Administrative: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Customer Communication: 3 years (Preferred)

Ability to Commute:

• Andover, MA 01810 (Required)