Service Coordinator

📍 Andover, MA (In-Office)

Microtime Computers is a growing Managed IT Services Provider supporting businesses across Massachusetts and New Hampshire. We help our clients run better through technology — and we pride ourselves on delivering a high level of service with a strong, team-first culture.

We’re looking for a highly organized, detail-oriented Service Coordinator to help keep our Service team running smoothly.

This role is the central point of coordination between clients, technicians, and internal teams — ensuring requests are scheduled, tracked, and completed efficiently.

If you enjoy staying organized, keeping things on track, and making sure nothing falls through the cracks, this role is for you.

• Coordinate and schedule service tickets for our technical team
• Communicate with clients regarding scheduling, updates, and expectations
• Track open tickets and follow up to ensure timely completion
• Work closely with technicians to prioritize and manage workload
• Maintain accurate notes and updates within our system (ConnectWise)
• Help ensure a smooth and consistent client experience

• Strong organizational skills and attention to detail
• Excellent communication (both written and verbal)
• Ability to manage multiple tasks and priorities at once
• Comfortable working in a fast-paced environment
• Positive, team-oriented attitude
• Experience in a service, coordination, or administrative role preferred

• Experience with ConnectWise or a similar ticketing system
• Experience working in an IT or MSP environment

• Tickets are scheduled and moving efficiently
• Technicians are well-coordinated and supported
• Clients are informed and feel taken care of
• Nothing falls through the cracks

This is a key role within our service team and a great opportunity to grow within a company that values reliability, teamwork, and internal advancement.

If you’re someone who thrives on organization, follow-through, and helping a team succeed — we’d love to talk with you.