LAB Engineer

Lab Engineer

Location: Collegeville, PA

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:

• Assist in maintaining existing computer infrastructure of 5000 PCs globally

• Image/Onboard new computers into the domain and onto the network and decommisiion it.

• Secure and protect new and existing hardware

• Consult with the business as they require assistance with their equipment

• Troubleshoot and implement data flows for scientific instruments

Technical/Functional Skills:

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues

• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload

• Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers

• Knowledge and understanding of Active Directory required

• D2D and/or project support

• AGILE ways of working necessary

• Background with computer security

• Previous experience with validated systems (GxP) a plus

• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)

• Support for scientists in incident management, user support and coaching, access management

• Testing and validation of computer software (complete tests in different environments, writing technical documentation)

• Familiar with ticketing systems such as ServiceNow

• Microsoft Excel skills a plus

• Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial Skills:

• Must have outstanding communication skills

• Candidate must be a team player

• Self-starter, attention to detail and willingness to learn new things a must

• Must be willing to follow processes, procedures and guidance

• Excellent organizational skills is a must

• Experience in leading team is a plus

Preferred for Lab Enablers:-

• As above, plus:-

o Support business priorities by first intent

o Uplift all labs to a hardware standard that supports working in a digitalized ecosystem

o Proactively build stronger partnership with business by aligning technology and science through optimized processes

o Becoming a new breed of “Tech & business” who understands the "science" and use of scientific equipment (HW) controlling software data workflow up & downstream

o Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future

o Strong product ownership/project management