What are the responsibilities and job description for the Ford Pro Elite Service Advisor position at Ted Britt Automotive Group?
Description
Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.
Responsibilities
- Greet customers promptly and professionally.
- Write repair orders accurately based on customer concerns and technician findings.
- Communicate repair recommendations, estimates, and completion timelines to customers.
- Coordinate workflow between customers, technicians, and parts department personnel.
- Monitor repair progress and provide status updates to customers.
- Review completed repair orders for accuracy and ensure all work is properly documented.
- Assist with warranty and fleet account documentation as required.
- Build and maintain strong relationships with commercial and fleet clients.
Qualifications
- High school diploma or equivalent required.
- Previous automotive or commercial truck service advisor experience preferred.
- Strong knowledge of commercial vehicle maintenance and repair processes.
- Excellent customer service, communication, and organizational skills.
- Ability to multitask in a fast-paced service environment.
- Experience with dealership management systems preferred.
- Ability to build and maintain customer relationships.
- Valid driver’s license with a clean driving record required.
Compensation & Benefits
- Competitive hourly pay plus commission or performance incentives
- Medical, Dental, and Vision Insurance
- LegalShield Coverage
- Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
- 401(k) with Employer Match
- Paid Sick Leave, Vacation, and Holidays
- Employee discounts on vehicles, parts, and services
- Career growth opportunities within the dealership group
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Requirements
ADA Essential Duties
- Ability to stand, walk, and move throughout the service department for extended periods.
- Ability to communicate clearly in person, by phone, and electronically.
- Ability to occasionally lift up to 25 pounds.
- Maintain regular and predictable attendance.