What are the responsibilities and job description for the IT Systems & Network Technician – Tier 2 position at tectronIQ, LLC?
IT Systems & Network Technician – Tier 2
We’re looking for an IT Systems & Network Technician – Tier 2 to join our Managed Services Provider (MSP) team. This role is ideal for someone with a solid IT foundation who is ready to move beyond basic helpdesk work into deeper troubleshooting, client interaction, and hands-on technical support.
You’ll work with our Tier 1 technicians and Systems Administrators supporting a variety of client environments and technologies.
Key Responsibilities
- Handle escalated support tickets from Tier 1 and perform advanced troubleshooting
- Support and troubleshoot Windows desktops and servers, Active Directory, and Microsoft 365
- Troubleshoot hardware, software, authentication, and connectivity issues
- Support user accounts, permissions, onboarding/offboarding, and access management
- Troubleshoot DNS, DHCP, VPN, Wi-Fi, and general networking issues
- Perform routine maintenance including patching, monitoring, and system health checks
- Monitor and troubleshoot backup systems
- Assist with firewall, switching, wireless, and network troubleshooting
- Support virtualized environments such as Hyper-V or VMware
- Work with RMM, ticketing, and remote-management systems
- Assist Systems Administrators with infrastructure projects and deployments
- Document resolutions, processes, and system changes
- Communicate technical issues clearly with clients
- Escalate complex infrastructure issues when appropriate
- Provide remote support and travel onsite to client locations when needed
Required Experience & Skills
- 2 years of professional IT support experience
- Strong working knowledge of Windows 10/11
- Experience supporting Windows Server and Active Directory
- Experience supporting Microsoft 365
- Understanding of networking fundamentals including DNS, DHCP, VPNs, and Wi-Fi
- Experience with RMM and ticketing systems
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tickets and priorities
- Strong written and verbal communication skills
- Valid driver's license
MSP experience is preferred but not required.
Nice to Have
- Microsoft Entra ID experience
- Backup solutions such as Veeam or Axcient
- Firewall experience such as FortiGate, Sophos, or SonicWall
- Hyper-V or VMware experience
- Network monitoring experience
- PowerShell experience
- CompTIA A , Network , Microsoft, or similar certifications
Schedule
- Full-time
- Monday–Friday, 8:00 AM–5:00 PM
- Occasional after-hours or on-call support as needed
- Occasional travel to client locations
Job Types: Full-time, Permanent
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- System administration: 2 years (Preferred)
Ability to Commute:
- Warsaw, MO 65355 (Required)
Ability to Relocate:
- Warsaw, MO 65355: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $65,000