What are the responsibilities and job description for the IT Support Technician – Tier 1 position at tectronIQ, LLC?
We’re looking for an IT Support Technician – Tier 1 to join our Managed Services Provider (MSP) team. This is a great opportunity for someone with a foundation in IT who enjoys troubleshooting, working with people, and expanding their technical skills.
You’ll provide remote and onsite technical support for a variety of small and midsized businesses while working alongside our Tier 2 technicians and Systems Administrators.
Key Responsibilities
- Provide technical support for Windows desktops, laptops, and common business applications
- Troubleshoot hardware, software, printing, connectivity, and user-access issues
- Support Microsoft 365, including Outlook, Teams, OneDrive, and common user issues
- Create and manage user accounts, passwords, permissions, and MFA
- Assist with employee onboarding and offboarding
- Troubleshoot basic network, Wi-Fi, DNS, and VPN connectivity issues
- Install and configure computers, monitors, printers, and other business technology
- Perform workstation setup, software installation, updates, and basic maintenance
- Use RMM, ticketing, and remote-support tools to assist clients
- Monitor alerts and perform routine maintenance tasks
- Document troubleshooting steps, resolutions, and system changes
- Communicate clearly and professionally with clients
- Escalate more complex technical issues to Tier 2 technicians or Systems Administrators
- Provide remote support and travel onsite to client locations when needed
Required Experience & Skills
- Working knowledge of Windows 10/11
- Familiarity with Microsoft 365 and common business applications
- Basic understanding of computer hardware and networking
- Ability to troubleshoot technical problems logically and methodically
- Comfortable working directly with end users and providing customer service
- Ability to learn new technologies and follow established procedures
- Strong written and verbal communication skills
- Ability to manage multiple tickets and priorities
- Good documentation habits and attention to detail
- Valid driver's license
Previous professional IT experience is preferred but not required. Candidates with relevant education, certifications, hands-on experience, or a strong technical background are encouraged to apply.
Nice to Have
- Previous help desk, desktop support, IT support, or MSP experience
- Active Directory experience
- Microsoft 365 administration experience
- Experience with RMM or ticketing systems
- Basic Windows Server knowledge
- Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi
- Experience with business-class firewalls or network equipment
- PowerShell experience
- CompTIA A , Network , Microsoft, or similar certifications
Schedule
- Full-time
- Monday–Friday, 8:00 AM–5:00 PM
- Occasional after-hours or on-call support as needed
- Occasional travel to client locations
Job Types: Full-time, Permanent
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- System administration: 2 years (Preferred)
Ability to Commute:
- Warsaw, MO 65355 (Required)
Ability to Relocate:
- Warsaw, MO 65355: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $50,000