What are the responsibilities and job description for the Provisioning Specialist position at TECHNOMILE LLC?
Provisioning Specialist
Location: Nagpur or Pune, India; Hybrid | In-Office Options
About the Role
We are seeking a detail-oriented and customer-focused Provisioning Specialist to join our Salesforce product development organization. The Provisioning Specialist will be responsible for managing customer onboarding, product provisioning, environment setup, license management, and configuration activities to ensure a seamless customer experience.
This role serves as a critical bridge between Customer Success, Sales, Product, Support, and Engineering teams, ensuring that customers receive timely and accurate access to Salesforce-based products and services. The ideal candidate has strong operational skills, experience working with Salesforce environments, and a passion for delivering exceptional customer experiences.
What You’ll Do:
Customer Provisioning & Onboarding
- Provision and configure customer environments for Salesforce-based products and applications.
- Manage new customer onboarding activities, including account setup, user creation, profiles/permissions assignment, and feature enablement.
- Validate customer configurations and ensure readiness before product activation.
Salesforce Administration Support
- Assist with environment management across production, sandbox, and testing environments.
- Support deployment activities and release readiness tasks.
Delivery & Quality
- Execute provisioning requests within defined SLAs.
- Perform quality checks to ensure accurate provisioning and configuration.
- Develop and maintain process documentation.
- Track provisioning activities and provide operational reports and metrics.
- Identify opportunities for automation and process improvement.
Cross-Functional Collaboration
- Act as a point of contact for provisioning-related inquiries and escalations.
- Participate in customer onboarding meetings.
- Communicate provisioning status and timelines to internal stakeholders.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2–5 years of experience in provisioning, SaaS operations, Salesforce administration, customer onboarding, or technical operations.
- Experience working with Salesforce environments and user management.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Salesforce Administrator certification.
- Experience supporting Salesforce AppExchange products or ISV applications.
- Knowledge of Salesforce security, sharing, profiles, permission sets, and roles.
- Familiarity with customer onboarding and customer success processes.
- Experience working in Agile and SaaS product environments.
Technical Skills:
Salesforce Platform
- User Management
- Profiles & Permission Sets
- Roles & Sharing Settings
- Salesforce Administration Fundamentals
Tools
- Salesforce CRM
- Workbench
- Data Loader
- Reporting & Dashboard Tools
Who We Are
TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:
- Optimize business development and sales processes.
- Streamline and de-risk contract management.
- Unlock the value of public and private data for a competitive advantage.
Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.
Our Culture
- Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
- Innovative. We embrace challenges and create solutions others cannot.
- Flexible. Remote, hybrid, and in-office options support your best work.
- Global. With teams across the U.S. and India, we collaborate worldwide with one mission.