Technical Support Consultant, Microsoft Dynamics

Technical Support Consultant, Microsoft Dynamics 

Location: Hybrid | In-Office Options

About the Role

TechnoMile is hiring a Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving.

This full-time position reports to our Director of Customer Support. 

What You’ll Do

• Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.


• Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.


• Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.


• Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.


• Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations.


• Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.


• Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.


• Act as the technical escalation point for support agents and own complex cases through resolution.


• Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.

Qualifications

• 3 years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.


• 2 years in a customer-facing technical role with clear communication skills under pressure.


• Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows.


• Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors.


• Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.


• Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).


• Comfort reading C#, JavaScript, and JSON to isolate problems.

Nice to have

• Microsoft certifications (PL-200, PL-400, PL-600).


• Experience with Azure (Application Insights, Functions) or SQL for log analysis.


• Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps).


• Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog).

Who We Are

TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimize business development and sales processes.


• Streamline and de-risk contract management.


• Unlock the value of public and private data for a competitive advantage.

Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

Our Culture

• Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.


• Innovative. We embrace challenges and create solutions others cannot.


• Flexible. Remote, hybrid, and in-office options support your best work.


• Global. With teams across the U.S. and India, we collaborate worldwide with one mission.

Benefits

• Multiple healthcare plan options.


• Flexible PTO.


• 401(k) with 4% company match (after 90 days)