What are the responsibilities and job description for the Help Desk position at TeamSoft?
Position: Help Desk II
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities Include
Help Desk Support
Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1 year Customer service or client-facing experience with issue resolution and relationship building 6 months Experience working in team-based environments with collaboration and communication 6 months
#INDTS
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities Include
- Verifying caller identity
- Password resets and account unlock
- Guiding users through self-service account recovery
- Escalating issues when required
- Documenting support interactions
- Providing hardware, software, and network troubleshooting
- Managing and deploying computers for DWD staff
- Supporting customer service requests and IT incidents
Help Desk Support
- Provide Tier 1 and Tier 2 technical support
- Troubleshoot hardware, software, and network issues
- Document incidents and resolutions
- Escalate complex issues appropriately
- Provide customer assistance and follow-up
- Support user identity verification
- Perform password resets
- Unlock user accounts
- Manage public user accounts
- Assist users with account recovery processes
- Support and manage laptops and desktops
- Fulfill software service requests
- Assist with device deployment and maintenance
- Maintain accurate support documentation
- Provide excellent verbal and written communication
- Collaborate with team members and stakeholders
Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1 year Customer service or client-facing experience with issue resolution and relationship building 6 months Experience working in team-based environments with collaboration and communication 6 months
#INDTS
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
Salary : $18 - $20