Bilingual Office Manager

Office Manager (Bilingual)

Location: Merrick, NY

Salary: $60,000–$80,000 (DOE)

About the Role

A fast-paced manufacturing company in Merrick, NY is seeking a highly organized, experienced Bilingual Office Manager to oversee daily operations and support both office and production teams. This position requires a proactive problem-solver with strong math skills, excellent phone communication, and the ability to manage multiple priorities in a busy environment.

Key Responsibilities

Office & Administrative Management

• Oversee day-to-day office operations to ensure efficiency and productivity.
• Learn and effectively use the company’s proprietary computer system (training provided).
• Manage high-volume phone calls; handle scheduling, inquiries, and issue resolution.
• Maintain organized digital and physical filing systems.
• Monitor, track, and order office supplies, materials, and equipment.

Customer Service & Communication

• Serve as a primary contact for customers, vendors, and internal teams.
• Address customer concerns, service requests, and complaints professionally and promptly.
• Coordinate communication among sales, production, and installation teams to ensure accurate information flow.

Production & Manufacturing Support

• Work closely with production supervisors to verify order details, timelines, and specifications.
• Review work orders, measurements, and specifications for accuracy (strong math foundation required).
• Track production schedules and update customers regarding timelines or delays.
• Assist with quality checks on paperwork, order details, and scheduling.

Leadership & Workflow Coordination

• Delegate tasks to administrative or support staff as needed.
• Assist with onboarding and training new office employees.
• Ensure all departments have what they need to meet deadlines and daily targets.
• Identify workflow gaps and recommend process improvements.

Accounting & Reporting Support

• Assist with invoicing, purchase orders, and basic bookkeeping tasks.
• Reconcile order documents, delivery confirmations, and related paperwork.
• Generate daily, weekly, and monthly operational reports for leadership.

Compliance & Safety

• Maintain compliance with company policies, safety standards, and manufacturing regulations.
• Support HR-related tasks including attendance tracking, maintaining employee files, and scheduling.

Required Skills & Qualifications

• Fluent in Spanish (required)
• Strong math skills for reviewing measurements, orders, and invoices
• Experience managing heavy phone traffic and delivering excellent customer service
• Proven ability to multitask, delegate, and thrive under pressure
• Strong problem-solving skills and the ability to take initiative in fast-paced situations
• Proficient computer skills and ability to learn new systems quickly
• Prior experience in a manufacturing, construction, or production office strongly preferred
• Excellent organizational, communication, and leadership abilities