Office Admin Bilingual Preferred

Axzons Homecare is seeking an Office Manager/Admin. Preferably with experience in the home health. As the Office Admin you will play a key role along with other colleagues in optimizing operation of Axzons. Days can be fast-paced in the office. This positive person, creative problem solver will maintain staffing schedules, and ensure that our daily client services are of the highest quality. Also providing excellent customer service, support to the caregivers, and staff. The ideal candidate will play a vital role in delivering positive first impressions authenticating the quality of Axzons.

Position responsibilities:

• Communicate with employees and clients in a professional manner
• Scheduling
• Maintains current and accurate records and schedules for all clients and requests for service
• Create and maintain staff schedules by contacting employees and confirming accepted shifts, and strategizing to cover open shifts and call outs.
• Provide daily updates as necessary.
• Monitor service shifts (caregivers’ clocking in and out, late alerts) and caregiver claims (hours worked, activity notes, and recordings)
• Problem-solve issues as they arise: caregiver call-outs, client hour changes, etc.
• Enter client and caregiver information into the electronic database, updating it as necessary to provide complete and accurate information for all staff
• New hire on-boarding
• Run background checks
• Update database with employee information
• Validates employee time worked versus schedule
• Prepare semi-monthly payroll file for review
• Prepare client schedule reports
• Prepare summary client service reports for invoicing
• Follow up with clients to solicit on-line reviews
• Marketing
• Perform the company's marketing activities including, planning and coordinating events, other marketing, and PR events
• Creating, managing social media, and other marketing content

General office tasks:

• Act as Receptionist for the office answering inquiries of general nature from applicants, visitors, and professional staff in a friendly cooperative manner
• Filing, Copying
• Maintain all staff and contract personnel files
• Keep all evaluation forms current
• Assist with other office support duties as needed.

Essential Qualities and Skills needed:

• Must be highly organized, detail oriented and able to multitask with a positive professional approach
• Proficient with Microsoft office.
• Proficient in typing
• Good listening skills and support for both clients and caregivers, reflecting compassion and care in stressful situations
• Excellent spoken and written communication
• Self-motivated and able to work independently, with an attitude of creative problem-solving
• Committed to being a team player: communicative, collaborative and supportive of the office’s mission and goals
• Proficient with computer and technology skills, to work with our electronic database and to use and create documents in Microsoft Office
• Familiarity with scheduling software, a plus
• High School Diploma required, Post-secondary education a plus
• Must possess secretarial skill and have a polite telephone manner
• Pass a criminal background check
• Present a pleasant and professional demeanor when communicating with customers via phone and email
• Flexibility to work on a variety of projects

Experience:

• Scheduling: 1 year (Preferred)
• Caregiving experience 1 year (Preferred)
• Office coordination 1 year (Preferred)'

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Work Remotely

• No

Job Type: Full-time

Pay: As per qualification and experience

Benefits:

• Employee assistance program
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Masks, face shields, and full PPE are provided to all staff members.
We are assisting team members in getting vaccinated for free/no cost.

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)
• Home care: 1 year (Preferred)
• Schedule management: 1 year (Preferred)

Work Location: One location