Program Coordinator

Department: Enhanced Care Management 

Reports To: Case Management Senior Supervisor  

POSITION SUMMARY

Seeking a full-time employee as a Program Coordinator to work as part of a multidisciplinary team for Enhanced Care Management. This program is designed to provide in-person, community-based case management and wraparound services to eligible Medi-Cal members with multiple chronic conditions. Program coordinator will be responsible for overall day-to-day supervision of case management assigned staff and the shift-to-shift or day to day operations of the case management program or unit. This includes oversight of patient activities, audits, trainings, and staff responsibilities as they relate to patient functions. Program coordinator will also carry a partial caseload, will provide enhanced care management services to identify and link eligible participants to project services; Participate in outreach efforts at community sites and in-reach at TTC service site; provide follow-up as needed to engage potential participants or those who have fallen out of care. Implement the treatment philosophy of Tarzana Treatment Centers, Inc. (TTC).

HOURS 

8 per day / 5 Days per Week 

CATAGORIES OF DUTIES 

1. Responsible for supervision of staff as assigned by Director. Depending on the nature or type of department, office, program or unit, this may include; counselors, case managers, health educator 

/outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping or front office staff. 

1. Responsible for insuring staff and patient safety through oversight of physical plant maintenance functions 

1. Performs and/or oversees regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to the Joint Commission, State, County, City sources. 

1. Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair and other maintenance reports to include fire life safety and other environment of care reporting. 

1. Actively seeks to expand network of referral resources through regular networking and outreach activities as assigned. 

1. Attends in-service training and educational workshops. 

1. Attends all required staff meetings. 

1. Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate. 

1. Conducts self in a professional manner in areas of dress, language, attitude and behavior. At all time is a role model for other staff and patients. 

1.  Exhibits full knowledge and support of the philosophy and objectives of the Agency. 

1. Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality. 

1. As appropriate properly documents in the medical record any rendered services. 

1. Participation in medical record and other report and record reviews as assigned. 

1. Utilization review activities, as required. 

1. Knowledge of current legal standards pertaining to professional practice, reporting requirements (i.e., suspected abuse; Tarasoff), professional boundaries and related issues. 

1. Conducts or participates in performance evaluations of interns and other staff, as required. 

1. Attending clinical and administrative committee meetings, as requested. 

1. Participating in community events, presentations, meetings, and outreach on behalf of TTC. 

1. Additional functions as specifically requested by the Program Director and/or Administrator. 

1. Day to Day Patient Operations including but not limited to: 

• Patient flow/movement 
• Crisis Management/visibility on the Floor 
• Cleanliness of the Environment- Unit Inspections 
• Enforcement of rules and approval of consequences 
• Identification of AMA risks 
• Supervise urinalysis and search training as applicable to program/unit. 
• UA testing oversight and reporting 
• New patient orientation 
• Oversee and monitor activities and schedules of assigned staff. 
• Oversee patient placement including room assignment as applicable 

• Certain items above may apply outside of various TTC programs in such places like patient reception, dining, outdoor areas etc. 

1. Staff Supervision 

• Orientation of new employees 
• Scheduling staff coverage, time-off requests, etc. 
• Evaluations 
• Assisting Director with hiring activities 
• Assisting Director with discipline 
• Timekeeping 
• Support to staff 
• Ongoing supervision of documentation compliance in medical records. 
• Chart and other record audits with others on Management team 
• Taking outcome of chart/record audits back to those on each shift to manage compliance. 

1. Administration 

• Active participation in agency-wide committees as assigned. 
• Support the management team and to act as an agent of the organization in all situations- utilize management team meetings as a forum to resolve differences. 
• Attends weekly management meetings with Program Director 
• Attends in service training and educational workshops. 
• Attends all required staff meetings. 

1. Other 

• Provide staffing and provide crisis management, as needed. 
• Work closely with staff to monitor adherence to organizational philosophy goals and objectives. 

EDUCATION/EXPERIENCE/QUALIFICATIONS GUIDELINES 

Minimum High school diploma/GED. Completion of higher education (Bachelors, Masters degree, etc.) may be required depending on contractual obligations. Counselor registration or certification is required if providing SUD services. 

Minimum two (2) years supervisory experience preferably in a healthcare setting. 

SETTING 

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency. 

EQUAL OPPORTUNITY EMPLOYER 

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices. 

ADA REQUIREMENT 

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.