Supervisor, Taos Sports Rentals

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. 

Taos Sports Rentals, the premier Ski and Snowboard rental shop in the region, is the most convenient and best located shop in Taos Ski Valley.  With the support of our World Class Ski Lab with Wintersteiger Mercury tuning machine, Taos Sports Rentals maintains the finest rental and demo fleet as well as providing tuning, mounting and repair services to our guests.  Next door to Taos Sports Retail just paces from chair lift 1, our Rental guests receive a premier experience.

The Taos Sports Rental Supervisor will maintain Taos Ski Valley Inc.’s Ski and Snowboard rental operations as the best in the region. 

Essential Job Responsibilities:

• Actively work the Rental Shop, engaging customers, and staff to accomplish vision and goals.
• Lead by example with world-class customer service.
• Managing hundreds of guests in a short period of time.
• Supervise in all Resort Services Rental, Retail and Repair as needed.
• Resolving issues quickly and efficiently for the guest and company.
• Managing a staff of 30 or more on peak days.
• Lead your team to cleanliness, attention to detail and organizational excellence.
• Responsible for the completion of end-of-day closeouts and reporting.
• Design, implement, and document staff training and incentive programs.
• Track and validate all daily cleaning, stocking, and organizational duties.
• Actively engage with Human Resources for all staff needs.
• Maintain a staff work schedule.
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

Personal Skills:

• Very detail-oriented, organized, and able to work independently with excellent time management skills.
• You excel in a fast-paced environment where change is the norm.
• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for Taos Ski Valley guests.
• Ability to stay positive, focused, and constructive when faced with set-backs, challenges and while working in an ever-changing environment.
• Have high personal job motivation from the beginning of the season that carries through to the end.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth. 

Qualifications/Knowledge:

• 4 years Snowsports industry rental, repair, retail or related experience required.
• Understanding of Ski and Snowboard technology and maintenance.
• Intermediate level Ski and or Ride proficiency.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required.
• Proficiency in Rental / Retail point of sale and inventory systems required.
• Ability to review financial information for accuracy and identify problem areas. 
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment and on strict deadlines.
• Demonstrates experience appropriately handling differences, both internally and/or with guests.
• Ability to work a flexible schedule including weekends, holidays and evenings. 

Work Environment: 

Must be able to work in a fast-paced environment. Taos Ski Valley is located in a high-altitude alpine environment. Position may require moving on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions. Travel may be required during trade shows. 

Physical Demands of Position Include: 

50-75% of time spent standing, walking, and moving objects – often lifting 25lbs rarely as much as 50lbs. Sitting at a computer or POS. 25-50%.  Working outdoors 25% of time. 

Background Check:

Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes