Quick Service Attendant- Whistlestop Café

At our on-mountain restaurant, The Whistlestop, Quick Service Attendants are responsible for providing guests with prepared food items, beverages, and general knowledge of the mountain and resort. This position rotates between the roles of cashier, guest service, bussing, and food preparation responsibilities while ensuring the space remains clean, well-stocked, and guest-ready throughout the day.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Provide friendly, efficient, and knowledgeable service while creating a welcoming experience for every guest
• Operate the point-of-sale system to accurately process guest orders and payments in a high-volume environment
• Complete opening and closing duties in accordance with departmental checklists and standard operating procedures
• Develop and maintain a working knowledge of menu offerings, daily specials, ingredients, allergen information, and resort operations to confidently answer guest questions and make recommendations
• Practice and uphold responsible alcohol service while complying with all applicable laws and company policies
• Assist with food preparation, food assembly, and beverage service while following established recipes, portion standards, and food safety procedures
• Monitor guest satisfaction by responding to requests, addressing concerns, and communicating issues
• Participate in supply runs, including loading, unloading, and organizing products and supplies
• Set-up, arrange, and break down outdoor dining areas, including picnic tables, chairs, and fencing, ensuring guest areas are safe, organized, and operational
• Prepare outdoor dining areas for changing weather conditions by stacking furniture and as required for grooming or significant snowfall
• Assist with snow removal around entrances and walkways to maintain safe access
• Maintain clean, organized, and sanitary guest areas, dining spaces, service stations, and work areas, including restocking supplies, removing trash and recycling, and completing routine cleaning duties
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal Skills:

• Must have a strong attention to detail
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest experience that exceeds the guest’s expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handlers Certification upon hire
• Must already have or be willing to complete the New Mexico Alcohol Server Certification upon hire 
• This position requires skiing or snowboarding as the sole mode of travel to the restaurant. Must be able to demonstrate sufficient skiing or snowboarding to be qualified
• Experience working in a fast-paced restaurant environment preferred
• Experience in using Square Point of Sale preferred.
  Is self-motivated and capable of working diligently without constant supervision
• Ability to communicate clearly and effectively with co-workers and guests
• Ability to work a flexible schedule including mornings, weekends, holidays, and evenings

Work Environment: 

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment.  Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include: 

Will often lift and carry 25 pounds but up to 50 pounds. 80-100% of the time will be spent standing, walking, reaching, talking, and hearing. 25-50% of the time may be spent being exposed to the outdoors including winter weather conditions. Occasionally sitting – less than 15% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

•    Is a Background Check required for this position: Yes
•    Is an MVR required for this position: No