Front of House Supervisor - 192 at The Blake

The Font of House Supervisor supports daily operations at 192, ensuring exceptional hospitality, seamless service execution, and consistent adherence to Food & Beverage standards. Working closely with the General Manager and Assistant General Manager, this position provides leadership and direction to servers, bartenders, hosts, and server assistants while maintaining a polished, guest-focused dining experience.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Complete opening and closing duties in accordance with departmental checklists and standard operating procedures.
• Supervise, support, and coach service staff by assigning responsibilities, monitoring performance, providing real-time feedback, and ensuring appropriate staffing levels.
• Assist the General Manager with onboarding, training, and coaching staff while reinforcing established service standards.
• Monitor food and beverage quality, presentation, timing, and overall service execution to ensure consistency with restaurant standards.
• Engage with guests throughout service, address concerns professionally, resolve service issues, and communicate guest feedback to appropriate management.
• Maintain comprehensive knowledge of food menus, wine, beer, cocktails, spirits, and resort offerings to support staff development and enhance the guest experience.
• Monitor inventory levels, order daily operating supplies, and communicate product or equipment needs to management.
• Identify opportunities to improve service efficiency, team performance, and operational consistency.
• Complete daily financial reports, shift notes, and other operational documentation accurately and on time.
• Ensure compliance with health, sanitation, NM alcohol service laws, safety, and company policies.
• Maintain strong knowledge of all aspects of each service position and be able and ready to provide support as business levels require.
• Assist with special events in the restaurant as needed.
• Understand and communicate products and services available at the resort.
• Perform additional responsibilities, although not detailed, as requested. 

Personal Skills:

• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of training others in a positive and constructive manner.
• Demonstrate decision-making ability, leadership skills, and ability to prioritize and delegate tasks.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handler Certification upon hire.
• Must already have or be willing to complete the New Mexico Alcohol Server Certification upon hire.
• Minimum of 6 months of restaurant experience and 6 months of team leadership experience.
• Ability to communicate in a positive and productive manner while completing duties.
• Ability to work a flexible schedule including weekends, holidays and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment.  Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include: 

Will often lift up to 25 pounds and may occasionally team lift up to 50 pounds. 80-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting, and smelling. 25-50% of the time may be spent climbing/balancing and being exposed to the outdoors including winter weather conditions.  Occasionally sitting – less than 15% of the time.  

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No