What are the responsibilities and job description for the IT Support Specialist (2nd Shift, 11-8) position at Tampa Family Health Centers?
Position Summary
Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support.
Essential Duties & Functions
- Provides client networking connectivity and telecommunications support.
- Tracking and documentation of hardware inventory.
- Track, Maintenance, and documentation of user support issues.
- Desktop/Laptop, phone, and printer set-up and maintenance.
- Engage with Vendors/Providers to support hardware, software, and other IT Services.
- Provides status updates and reports to IT Leadership.
- Assist and consult with other specialists on various support issues or projects.
- Identify needs for function-specific new policies and procedures; and to implement upon approval.
- Demonstrated ability and skill in written communication and interpersonal skills.
- Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance.
- Managing multiple projects simultaneously while maintaining high customer service standards.
- Other duties as assigned.
Required Education, Certifications, Licenses, & Training
- Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application
Required Years of Experience
- A minimum of (2) years of increasingly responsible experience in IT Support
Required Knowledge, Skills, and/or Abilities
- 11-8 shift and occasional weekend on call
- Knowledge of PC Hardware/Software components
- CompTIA A and/or Network certifications preferred.
- Strong Analytical Thinking and Troubleshooting Skills.
- Knowledge of principles and operations of computer systems and related peripheral equipment.
- Having a working knowledge of common information technologies and systems.