Key Responsibilities

• Provide help desk and technical support for IT equipment, systems, and users.
• Monitor and maintain day-to-day IT operations, ensuring system reliability.
• Install, configure, and troubleshoot hardware and software.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and OneNote
• Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS).
• Maintain and support courtroom audio-visual equipment and evidence presentation systems.
• Collaborate with IT staff across divisions to standardize systems and practices.
• Maintain documentation for user guides, systems, and applications.
• Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
• Assist in IT project implementation, integration, and system improvements.
• Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
• Translating business needs into technical solutions
• Other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of IT systems, hardware, software, and data communications.
• Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred
• Ability to analyze and resolve complex technical problems.
• Strong interpersonal communication and customer service skills, both in writing and in person.
• Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Learn court policies, procedures, and abide by confidentiality requirements.
• Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
• Explicit troubleshooting methodology expectation for technical problem solving and research
• Microsoft Office 365 certification preferred. CompTIA A and Net certifications preferred.
• Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment.
• Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.
• Ability to independently prioritize and complete assigned tasks with minimal supervision while proactively identifying additional work and opportunities to provide support.
• Must demonstrate strong attention to detail, follow instructions and established procedures, and ensure completed work is accurate, organized, thorough, and consistent with departmental standards.