DINING ROOM HOST - TASH | TSR

Brief Description

Job Title: Dining Room Host (Full-Time)

Shift: Swing

Location: Tash at Talking Stick Resort

Department: Food and Beverage

Reports To: Dining Shift Supervisor

Summary

Greets restaurant patrons with a positive friendly attitude. Seats patrons in a timely manner ensuring that the guest has a favorable dining experience.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures excellent customer service for every guest, every time.
• Provides guests courteous, friendly efficient service.
• Manage the wait list, reservations, and guest seating using the designated reservation/host system.
• Coordinate table assignments to balance server sections and maintain efficient service flow.
• Escort guests to tables and provide menus or relevant information.
• Answer phone calls, handle inquiries, and provide accurate information about hours, menus, and services.
• Communicate wait times clearly and accurately to guests.
• Retrieves supplies from storage when necessary
• Cleans and organizes all shelves and storage areas
• Preps and restocks for next shift
• Helps to clear and set tables when necessary.
• Computes bill, provides correct change and issues receipts or tickets to patrons.
• Completes cashier checkout and turns into cage.
• Uses equipment as instructed to ensure safety and proper care of equipment.
• Communicates to supervisory staff when assistance is necessary.
• Maintain cleanliness and organization of the host stand, entryway, menus, and lobby area in accordance with established health and safety standards.
• Assist with guest accessibility needs, high chairs, boosters, and special requests.
• Collaborate with servers, bussers, and management to ensure smooth transitions and timely table turns.
• Support opening and closing duties, including preparing materials, cleaning the front-of-house area, and verifying reservation books/systems.
• Complies with all regulatory, departmental and company policies and procedures.
• Ensures that designated work areas, flatware, glasses, dinnerware and other used to serve customers are free from hazards (i.e. chips, breaks, cracks, liquid on floor, etc.).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
  
  

Education And/or Experience

High school diploma or general education degree (GED) preferred; 1-year work experience in an F&B environment. Cashiering experience preferred.

Certificates, Licenses, Registrations

Must possess a valid Maricopa County Food Handler's Card.

Other Qualifications

• Must be able to operate a cash register and process cash transactions accurately.
• Must have the ability to calculate figures and amounts such as discounts, commissions, proportions and percentages.
• Must be a team player, have a positive attitude and present a well-groomed appearance.
• Strong communication and interpersonal skills.
• Professional, polished, and friendly demeanor at all times.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable handling guest concerns and resolving minor issues with courtesy.
• Familiarity with reservation or table management systems (preferred).
  
  

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to secondary smoke. The employee is frequently exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.