BARTENDER/SERVER (FLOATER) | TSR

Brief Description

Job Title: Server/Bartender (Floater)

Department: Food and Beverage

Gaming License: 4B

FLSA Status: Non-Exempt

Reports To: Dining Shift Supervisor or Beverage Supervisor

Summary

The Server/Bartender floater will provide both serving and bartending services. Provides friendly, excellent service to all guests. Serves meals and/or beverages (alcoholic and non-alcoholic) to patrons in dining establishment, restaurant outlet, lounge, showroom, banquet hall, pool, hotel room or gaming floor, wherever assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures excellent customer service for every guest, every time.
• Greets guests, presents menu, answers questions and makes suggestions regarding food and beverages.
• Writes order on check or memorizes it.
• Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Serves wine and draught or bottled beer.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes prior to serving, if required.
• Slices and pits fruit for garnishing drinks.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Acts immediately on all customer comments to ensure that corrections are made.
• Totals bill and accepts payment or refers patron to cashier.
• Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change.
• Sets up and supplies the beverage area with clean glassware, utensils, condiments and paper supplies if necessary.
• Removes soiled glassware and utensils from table and counter tops.
• Makes coffee as needed.
• Adds ice and changes soft drink containers.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Ensures designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards (i.e. chips, breaks, liquid on the floor, etc.).
• Responsible for renewal of Maricopa County Food Handlers Card.
• Attends bi-annual Arizona state liquor law training.
• When performing bottle service, properly executes service according to mandated steps of service.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.*
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.*
• Room Service Server is not required to maintain up-to-date knowledge of Title 31 under the Code of Federal Regulations.
  
  

Education And/or Experience

High school diploma or general education degree (GED) required; must be at least 21 years of age and 6 or more months of previous bartending and serving experience required; related experience in a medium to high volume restaurant strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness required. Must have working knowledge using electronic point of sale (POS) systems.

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card. Arizona Alcohol Awareness certification a plus.

Other Qualifications

• Must possess a pleasant personality and have excellent customer service skills.
• Must have excellent customer service skills and the ability to follow both verbal and written instruction.
• Uphold the highest standards of hospitality and professionalism.
• Demonstrate teamwork, respect, and integrity in all interactions.
• Ensure a safe and welcoming environment for guests and colleagues.
• Consistently strive for excellence in service delivery.
• Must be a team player, have a positive attitude and present a well-groomed appearance.
• Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.
  
  

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, secondary smoke and heat. The noise level in the work environment is usually moderate to loud.