What are the responsibilities and job description for the Kundenservice (Deutsch/Englisch) – 100% Remote / Homeoffice position at TalentPop App?
Join Our Team: Kundenservice (Deutsch/Englisch) – 100% Remote / Homeoffice
Provide exceptional customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency. In this role, you will enjoy a permanent work-from-home setup as a Kundenberater specializing in Kundenbetreuung.
IMPORTANT APPLICATION INSTRUCTION: Please ensure you check both the German and English language proficiency boxes at the very top of the application screen to prevent your application from being misrouted!
Why You'll Love This Role
You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact—all from the comfort of your Homeoffice.
What You'll Do
Provide exceptional customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency. In this role, you will enjoy a permanent work-from-home setup as a Kundenberater specializing in Kundenbetreuung.
IMPORTANT APPLICATION INSTRUCTION: Please ensure you check both the German and English language proficiency boxes at the very top of the application screen to prevent your application from being misrouted!
Why You'll Love This Role
You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact—all from the comfort of your Homeoffice.
What You'll Do
- Assist Customers: Provide exceptional support via inbound calls, chat, and email in Deutsch und Englisch.
- Solve Problems: Troubleshoot issues effectively and find quick resolutions.
- Understand Needs: Personalize interactions to build strong customer relationships.
- Collaborate: Work closely with your team to enhance the customer experience.
- Improve Processes: Offer feedback to refine our service quality.
- 1 year of remote/online experience in customer service or a similar role.
- Previous experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in German (Deutsch) and English.
- Personal PC or laptop with a minimum i5 processor.
- Stable internet connection with at least 25 Mbps upload and download speeds.
- Competitive wage with annual increases.
- Paid Time Off to recharge.
- Monthly health stipend available for your well-being.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup (100% Remote).