What are the responsibilities and job description for the French+English Bilingual Customer Service Representative position at TalentPop App?
If you're a natural problem-solver who loves helping people and you're fluent in both French and English, we want you on our team.
Join TalentPop as a French English Bilingual Customer Support Specialist and be the friendly, reliable support our clients and customers count on.
In this role, you won’t just answer questions—you'll build relationships and make a tangible impact. You’ll be the first point of contact for our customers, providing top-notch support via calls, chats, and emails. Your ability to communicate clearly and calmly in two languages will be key to helping them resolve issues and feel great about their experience.
What You'll Do
Join TalentPop as a French English Bilingual Customer Support Specialist and be the friendly, reliable support our clients and customers count on.
In this role, you won’t just answer questions—you'll build relationships and make a tangible impact. You’ll be the first point of contact for our customers, providing top-notch support via calls, chats, and emails. Your ability to communicate clearly and calmly in two languages will be key to helping them resolve issues and feel great about their experience.
What You'll Do
- Be a Customer Champion: Provide exceptional support, ensuring every customer interaction is a positive one.
- Resolve with Confidence: Troubleshoot issues efficiently, turning challenges into quick solutions.
- Build Connections: Use your excellent communication skills to foster strong, lasting relationships with our customers.
- Collaborate and Improve: Work closely with your team to share insights and help us continuously refine our service.
- Experience: At least one year of remote bilingual customer service experience or a similar role.
- Communication: Excellent written and verbal communication skills in both French and English.
- Tech Savvy: Familiarity with customer support platforms like Gorgias, Zendesk, or Shopify is a plus.
- Problem-Solver: You remain calm and focused, even in high-pressure situations.
- E-Commerce Know-How: Experience with E-commerce and CRM systems is a plus.
- Hardware: A personal PC or laptop with a minimum i5 processor (or equivalent).
- Internet: A stable internet connection with at least 15 Mbps upload and download speeds.
- Work from Home: Enjoy a permanent, 100% remote position.
- Competitive Pay: We offer a great wage with annual increases.
- Time Off: You’ll get paid time off to relax and recharge.
- Bonuses: Your hard work can earn you performance bonuses.
- Health: We provide a health stipend to support your well-being.