German-Speaking Customer Service Representative

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German-Speaking Customer Service Representative

At TalentPop, exceptional customer experiences start with exceptional people.

We're looking for a German-Speaking Customer Service Representative to join our growing internal team. As a direct TalentPop employee, you'll be responsible for delivering outstanding support and helping customers receive timely, effective solutions across multiple communication channels.

Important: Please ensure that both German and English are selected in your application questionnaire to be considered for this opportunity.

Your Responsibilities

• Assist customers via phone, email, and live chat.
• Investigate issues and provide prompt resolutions.
• Deliver accurate information while maintaining a positive customer experience.
• Track recurring concerns and share insights with leadership.
• Support continuous improvement initiatives within the customer service team.
  
  

Qualifications

• 1 year of experience in customer service, customer support, or related roles.
• Fluent written and spoken German and English.
• Strong attention to detail and excellent interpersonal skills.
• Ability to multitask and prioritize effectively.
• Previous experience with customer support software is preferred.
  
  

Remote Work Requirements

• Personal computer with an Intel i5 processor or equivalent.
• Reliable wired internet connection with minimum 25 Mbps speeds.
  
  

Why Join TalentPop?

• Competitive salary.
• Performance bonus opportunities.
• Monthly wellness stipend.
• Paid Time Off.
• Career development opportunities.
• Permanent remote work environment.
  
  

If you're passionate about helping customers and want to grow your career with a global company, we'd love to hear from you.

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