What are the responsibilities and job description for the Remote Help Desk Support position at Talentoma?
Remote Help Desk Support (IT Support / Technical Support) | $4,000–$4,500/month
We’re hiring a Remote Help Desk Support Specialist to provide friendly, reliable IT help desk and technical support to users in a fully remote, work-from-home role. You’ll handle everyday issues like login problems, password resets, basic troubleshooting, and navigation support, helping users get back on track quickly.
This is a great fit for someone who’s patient, detail-oriented, and enjoys solving common tech hiccups while delivering a smooth support experience. If you’ve worked in help desk, IT support, technical customer support, or customer service, you’ll feel comfortable here—but we also welcome people who are tech-comfortable and eager to learn.
What You’ll Do (Key Responsibilities)
- Respond to help desk tickets, support emails, and calls to resolve common technical issues
- Assist with login issues, password resets, account access, and basic system troubleshooting
- Walk users through clear, step-by-step troubleshooting instructions in a calm, supportive way
- Document issues, troubleshooting steps, and resolutions for accurate tracking and future reference
- Escalate complex or unresolved problems to senior support/technical teams when needed
- Join virtual team meetings, share updates, and help identify recurring issues or trends
What We’re Looking For (Qualifications)
- Comfortable using computers, web browsers, and common communication tools (email, chat, video)
- Strong attention to detail with excellent written and verbal communication
- Patient, professional, and able to stay calm when supporting frustrated users
- Organized and able to follow procedures and ticketing workflows accurately
- Experience in IT support, help desk, technical support, or customer service is a plus
- Reliable internet connection and a quiet, distraction-free home workspace
Pay & Benefits
- Monthly pay: $4,000–$4,500 (depending on experience)
- 100% remote / work from home with flexible scheduling
- Paid training plus access to documentation, guides, and support resources
- Supportive, positive team environment
- Growth opportunities into Senior Help Desk Support, IT Support Specialist, or Technical Support roles
If you’re looking for a remote IT support role where you can help people daily, build troubleshooting skills, and grow into more advanced technical work, apply today. 💻🛠️
Salary : $4,000 - $4,500