What are the responsibilities and job description for the Help Desk Support Specialist position at Motion Recruitment?
We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
Tech Breakdown
Posted By: Isabella Sweet
The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
- 1–3 years of experience in Help Desk or IT Support
- Proficient with Windows 10/11, Office 365, and Active Directory
- Strong communication and customer service mindset
- Basic understanding of networking fundamentals
- Experience with ticketing systems like ServiceNow, Jira, or Freshservice
- CompTIA A or similar certification
- Familiarity with Intune or MDM platforms
- Exposure to Azure AD or hybrid environments
- Experience supporting both on-site and remote users
Tech Breakdown
- 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
- 25% Active Directory administration (user setups, password resets, permissions, group policies)
- 15% Office 365 and Exchange support
- 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
- 10% Hardware setup and inventory management (laptops, peripherals, imaging)
- 100% Hands On
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Posted By: Isabella Sweet