Help Desk Support Specialist

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Help Desk Support Specialist

Phoenix, Arizona

Onsite

Contract

$15/hr - $20/hr

We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.

The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

• 1–3 years of experience in Help Desk or IT Support
• Proficient with Windows 10/11, Office 365, and Active Directory
• Strong communication and customer service mindset
• Basic understanding of networking fundamentals
• Experience with ticketing systems like ServiceNow, Jira, or Freshservice
  
  

Desired Skills & Experience

• CompTIA A or similar certification
• Familiarity with Intune or MDM platforms
• Exposure to Azure AD or hybrid environments
• Experience supporting both on-site and remote users
  
  

What You Will Be Doing

Tech Breakdown

• 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
• 25% Active Directory administration (user setups, password resets, permissions, group policies)
• 15% Office 365 and Exchange support
• 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
• 10% Hardware setup and inventory management (laptops, peripherals, imaging)
  
  

Daily Responsibilities

• 100% Hands On
  
  

The Offer

• Bonus OR Commission eligible
  
  

You Will Receive The Following Benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You Will Receive The Following Benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan
  
  

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Isabella Sweet

Specialization:

• Customer Support / Call Center / Client
  
  

If you have questions about this posting, please contact support@lensa.com