Help Desk Support Specialist

We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

• 1-3 years of experience in Help Desk or IT Support
• Proficient with Windows 10/11, Office 365, and Active Directory
• Strong communication and customer service mindset
• Basic understanding of networking fundamentals
• Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Desired Skills & Experience

• CompTIA A or similar certification
• Familiarity with Intune or MDM platforms
• Exposure to Azure AD or hybrid environments
• Experience supporting both on-site and remote users

What You Will Be Doing
Tech Breakdown

• 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
• 25% Active Directory administration (user setups, password resets, permissions, group policies)
• 15% Office 365 and Exchange support
• 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
• 10% Hardware setup and inventory management (laptops, peripherals, imaging)

Daily Responsibilities

• 100% Hands On

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

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