Service Manager

Job Title: Service Manager

Location: Hybrid - Boise, Idaho, United States

Salary: $160,000-$180,000

Skills: Field Service Engineers, semiconductor

About the Semiconductor Manufacturing Company / The Opportunity:

Join a growing organization in the semiconductor manufacturing industry supporting critical equipment and major customer operations. As a Service Manager, you will lead field service operations, develop a high-performing Field Service Engineer team, and drive equipment reliability, customer satisfaction, and operational excellence. This is an opportunity to combine technical semiconductor expertise with strategic leadership in a high-impact, customer-facing role based in Boise, Idaho.

Responsibilities:

• Lead and manage Field Service Engineers supporting key semiconductor manufacturing customers.
• Oversee equipment installation, maintenance, repairs, upgrades, commissioning, troubleshooting, and emergency service.
• Manage FSE staffing, scheduling, workload distribution, and resource allocation.
• Monitor service KPIs, including equipment uptime, response times, service quality, and customer satisfaction.
• Manage customer escalations and coordinate timely technical resolutions.
• Partner with Engineering, Parts, Logistics, and global technical teams to resolve customer issues.
• Develop and improve service processes, procedures, documentation, and operational efficiency.
• Identify recurring equipment issues and collaborate with Engineering on root-cause solutions.
• Support service contracts, preventive maintenance programs, and aftermarket opportunities.
• Ensure FSEs have the training, tools, and resources required to support customers effectively.
• Participate in customer meetings and provide technical and operational leadership.
• Provide hands-on field support and emergency FSE coverage when needed.

Must-Have Skills:

• 7–10 years of semiconductor equipment field service experience.
• Previous experience as a Field Service Engineer, Field Service Manager, Service Manager, or Service Operations Manager.
• Proven experience leading Field Service Engineer teams.
• Strong experience with semiconductor equipment installation, maintenance, repair, upgrades, or commissioning.
• Experience managing service resources, schedules, escalations, and performance KPIs.
• Strong customer-facing communication, leadership, and relationship-management skills.
• Technical troubleshooting and problem-solving expertise in semiconductor manufacturing environments.
• Comfort working in semiconductor fabs and other highly controlled manufacturing environments.
• Willingness to travel extensively to customer sites.
• Legally authorized to work in the United States.

Nice-to-Have Skills:

• Engineering, physics, chemistry, or another related technical degree.
• Experience supporting major semiconductor manufacturers or fabs.
• Experience managing a regional or national Field Service Engineer organization.
• Experience with service contracts or preventive maintenance programs.
• Experience working with Japanese headquarters or global technical teams.
• Japanese language proficiency.