EMR Applications Manager (HCHB)

Job Title: EMR Applications Manager (HCHB)

Location: Hybrid - Plano, Texas, United States

Salary: $100,000 depending on experience

Skills: EMR Management, Training & Support, Homecare Homebase Hospice, HIPAA Compliance, Hospice Operations

About the Company / Opportunity:

Join a rapidly evolving company in the health care industry, dedicated to delivering exceptional hospice and palliative care through innovative technology. This opportunity positions you as a central EMR Applications Manager overseeing operational optimization, training, and system support during a pivotal period of EMR system transformation. You will play a crucial role in bridging technology, compliance, and care delivery across a multi-state organization, helping advance the delivery of high-quality, compliant healthcare services.

Responsibilities:

• Provide daily oversight and quality assurance for the Electronic Medical Record (EMR) system and its vendors.
• Manage compliance with EMR policies, processes, and system controls, including handling the EMR ticketing system.
• Serve as an internal liaison, ensuring responsive communication with internal customers regarding EMR-related questions, issues, and system updates.
• Assist in the creation and delivery of educational materials and training resources for end users, including webinars, manuals, and guides.
• Complete HCHB (Homecare Homebase) and other EMR vendor support tickets and provide afterhours support on a scheduled rotation basis.
• Participate in developing and executing strategic plans for the support and education of all employees in relation to the EMR.
• Support operational alignment of the EMR system with business priorities by working closely with agency, departmental, and home office leadership.
• Ensure all activities comply with Medicare, Medicaid, HIPAA, and private insurance regulations, as well as state and federal laws.

Must-Have Skills:

• 2-3 years’ experience with Homecare Homebase Hospice EMR or familiarity with other major EMR systems (e.g. FireNote).
• Bachelor’s degree and at least 2-3 years’ related experience training, managing, or supporting a major EMR module.
• Ability to travel up to 40% of the time (potentially more during special projects or transitions).
• Strong experience in planning, organizing, and supporting EMR systems within a multi-site or multi-state organization.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
• Ability to train users on EMR system workflows and processes.
• Familiarity with HIPAA, Medicare, Medicaid, and related regulatory compliance requirements.
• Excellent communication and presentation skills for diverse professional audiences.

Nice-to-Have Skills:

• Working knowledge of hospice and palliative procedures, operational standards, and regulations.
• Experience supporting EMR transitions or system implementations in a healthcare or hospice setting.
• Ability to create and maintain a variety of training materials (manuals, tip sheets, webinars, etc.).
• Previous experience working with IT support ticketing systems.
• Participation in on-call support rotations.