Director of Operations

Job Title: Director of Operations

Location: On Site - Woodstock, Georgia, United States

Salary: $130,000-$140,000 20% profit sharing and full benefits!

Skills: Omni-Channel Operations, Supply Chain Management, Ecommerce Operations, ERP Systems, Team Leadership

About the Retail Motor Vehicles Company / The Opportunity:

Join a high-growth force in the retail motor vehicles industry, where outdoor adventure and powersports accessories meet operational excellence. Our client is a dynamic omni-channel organization serving direct-to-consumer, marketplace, and national retail channels with a strong commitment to customer satisfaction, integrity, and ongoing improvement. This on-site Director of Operations role offers the opportunity to own end-to-end operations and drive robust growth as part of a collaborative executive team based in Woodstock, Georgia.

Responsibilities:

• This role has a direct succession plan into VP of Operations.
• Lead and manage day-to-day company operations across supply chain, customer experience, and IT for ecommerce and retail channels.
• Translate executive strategies into actionable operational plans to support direct-to-consumer, marketplace, and wholesale retail initiatives.
• Oversee all aspects of global supply chain, including demand planning, procurement, import/export compliance, warehousing, and fulfillment.
• Ensure optimal logistics, inventory, and fulfillment solutions for ecommerce and retail distribution, collaborating with freight, 3PL, and fulfillment partners.
• Serve as operational lead for DTC, marketplace, and wholesale retail operations, ensuring inventory availability and compliance with major retail partners.
• Lead the Customer Experience team to deliver consistent, high-quality service across all channels, driving key CX metrics and root cause resolution.
• Own and optimize operational technology, especially ERP systems (with fulfil.io strongly preferred), driving data accuracy and process automation.
• Develop and mentor cross-functional teams while building scalable organizational structures to meet growing ecommerce and retail demands.
• Monitor KPIs, prepare executive reporting, and execute continuous improvement initiatives that boost efficiency and mitigate risk.

Must-Have Skills:

• Minimum 5 years’ leadership experience managing complex, omni-channel operations in retail or ecommerce environments.
• Hands-on expertise in ecommerce and marketplace operations (Amazon, Walmart.com, Shopify, TikTok Shop, etc.).
• Strong capabilities in global logistics, import/export, and trade compliance.
• Proven track record serving as a supplier to major national retailers such as Walmart, Costco, or Sam’s Club.
• Extensive hands-on experience with ERP systems; proficiency with fulfil.io highly valued.
• Demonstrated success leading cross-functional teams in high-volume, fast-paced settings.
• Excellent communication and executive alignment skills.
• Bachelor’s degree in Operations, Supply Chain, Business, or related field.

Nice-to-Have Skills:

• Advanced degree in Business, Operations, or Supply Chain Management.
• Experience developing scalable organizational processes for high-growth omni-channel retail companies.
• Entrepreneurial mindset and passion for continuous improvement.
• Expertise with fulfil.io or other next-generation ERP systems.
• Background in outdoor, powersports, or adventure accessories industries.