What are the responsibilities and job description for the Desktop Support Technician position at Talent Groups?
Client Technologies Specialist
100% Onsite (Will only consider candidates within an hour radius of Augusta, ME)
Key Responsibilities & Required Skills:
- Desktop support and troubleshooting
- Windows operating systems and software installation
- Hardware, printers, peripherals, and network troubleshooting
- Software patching, upgrades, antivirus, and backup support
- Strong communication, documentation, and customer service skills
- Provide desktop, hardware, software, network, and application support.
- Install, configure, maintain, and upgrade computers, printers, peripherals, and related equipment.
- Troubleshoot user issues, identify root causes, and implement effective solutions.
- Coordinate software testing, patches, upgrades, antivirus protection, and system improvements.
- Assist with hardware procurement, installation, replacement, and disposal of obsolete equipment.
- Monitor system performance, support backups, and coordinate service outages.
- Maintain technical documentation, prepare user guides, and provide end-user training.
- Communicate status updates, respond to user requests promptly, and ensure quality standards.
- Collaborate with IT teams and business departments to meet technical support needs.
Salary : $26 - $28