What are the responsibilities and job description for the Desktop Support Specialist position at Delphi-US, LLC - Peacemakers in the Talent War?
| Location:Augusta, ME | Contract | Hourly Pay Range $23-$28
Provide hands-on, onsite desktop support for a busy end-user environment, serving as a primary point of contact for technology issues, installations, upgrades, and service restoration. This role focuses on technical troubleshooting, ticket-driven support, and maintaining reliable workstation and peripheral operations.
Key Responsibilities
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
6418
Provide hands-on, onsite desktop support for a busy end-user environment, serving as a primary point of contact for technology issues, installations, upgrades, and service restoration. This role focuses on technical troubleshooting, ticket-driven support, and maintaining reliable workstation and peripheral operations.
Key Responsibilities
- Provide desktop support by investigating user issues, identifying root causes, and testing/implementing solutions
- Install, configure, and maintain desktop computers, printers, peripherals, and related hardware/software
- Troubleshoot network, system, and application issues to resolve malfunctions and operational difficulties
- Coordinate testing of software changes, patches, upgrades, and new products to ensure compatibility in the current and future environment
- Analyze performance, utilization, and capacity; recommend functional and technical improvements to reliability and availability
- Serve as a primary point of contact for technology support services and communications during service outages
- Coordinate technology needs between department business functions and technical requirements
- Coordinate procurement, installation, and recommendations for computers, network hardware, peripheral equipment, and software
- Manage retirement and disposal of obsolete or damaged computer equipment
- Coordinate virus protection programs and help ensure effective, reliable backups are performed
- Develop and deliver user training and contribute to documentation and instructional materials
- Document work thoroughly, follow quality standards, and provide accurate, timely status updates
- Respond promptly to user questions and proactively address customer needs
- Desktop support experience
- Experience working with ticketing systems
- Strong technical troubleshooting skills
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Ability to work 100% onsite in Augusta, Maine (candidates must reside within approximately one hour of Augusta to be considered)
- Experience coordinating software patches/upgrades and validating operational readiness after changes
- Experience supporting antivirus/endpoint protection programs and backup reliability processes
- Experience creating or delivering end-user training and maintaining technical documentation
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
6418
Salary : $23 - $28