What are the responsibilities and job description for the Dispatch Manager position at Talent Bridge?
- Position: Dispatch Manager
About the Role
We are seeking a Dispatch Manager to lead a seasoned team within the Ready Mix Concrete organization, supporting a customer-centric culture while balancing cost efficiency and on-time delivery expectations. This role requires leadership in handling complex customer situations, resolving escalations related to order placement and scheduling, and facilitating accurate communication between the plant, field, drivers, and dispatch center. The Dispatch Manager will oversee day-to-day operations in the distribution center while adhering to established policies and procedures.
Key Responsibilities
- Ensure customer service activities align with strategic organizational objectives.
- Monitor workflows to maintain high levels of customer satisfaction, review order entry, and optimize driver schedules.
- Intervene in escalated customer service situations and negotiate mutually beneficial solutions.
- Deliver excellent customer service to internal and external stakeholders.
- Ensure order processing and dispatch accuracy and timeliness.
- Provide daily oversight for the Dispatch Center team and collaborate with sales, plant, quality, and collections personnel.
- Analyze service data, identify improvement opportunities, and implement process enhancements.
- Perform cost analysis to ensure optimal resource utilization.
- Lead and manage front-line and professional support teams to maximize efficiency and results.
- Conduct root cause analysis of issues and implement corrective measures to prevent recurrence.
- Manage staff scheduling, performance evaluations, training, and disciplinary actions.
Qualifications
- Education: High school diploma or equivalent (or 5 years of equivalent experience).
- Work Experience: Minimum 5 years in a related field.
- Additional Requirements: Adherence to all safety protocols and proper use of Personal Protection Equipment (PPE), including respirators where required.
What We Offer
- Competitive salary
- Retirement savings options (401(k) pre-tax and/or Roth after-tax)
- Medical, dental, disability, and life insurance
- Holistic health and well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs)
- Vision and other voluntary benefits
- Paid time off & paid holidays
- Paid parental leave
- Educational assistance program
- Flexible dress policy
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or other protected status. Reasonable accommodations are available for applicants with disabilities.
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