What are the responsibilities and job description for the General Manager Operations position at Talent Bar Evolution?
Our client is North America’s leading traffic control company. As the traffic control partner for road construction and repair companies, they safeguard their clients’ people, business, and time. They deliver comprehensive traffic management services, supporting utility, broadband, and transportation infrastructure work in communities across the country. They specialize in supplying the manpower to guide traffic safety around work zones in addition to providing consultation and traffic design services, as well as traffic control equipment. As a company they are committed to improving traffic safety across their clients and areas in which they serve.
**This role must sit in Virginia and the Leader will currently reside**
POSITION SUMMARY
The role supports D.C, MD, VA, WV, KY & TN. The General Manager will uphold the core values of Ownership, Trust, and Teamwork. This position will report to the Vice President, Business Unit and work closely with a cross functional team in developing and implementing operational standards/plans across the business unit to achieve strategic goals. Specifically, the role will work with their cross functional role level partners to ensure that the geographic areas are being effectively and safely managed by planning and overseeing the operations. The General Manager role will have profit and loss responsibility for their geographic area. This position will ensure safe work environments and verify customer needs are being met at the highest level of satisfaction. The ideal candidate will want to roll up their sleeves and lead strategic initiatives and projects.
What you own in this role:
- Lead a team with 4 Directs and a workforce of 1000
- Model a “safety first” culture and ensure safety is priority one.
- Overall ownership of P&L, to include all increases and decreases in revenue and costs.
- Provide 1–3-month view for the Region while developing a vision for the next 3-6 months.
- Leverages quantitative and qualitative metrics, guidelines, and standards to evaluate the organization’s efficiency and effectiveness; identifies opportunities for improvement and growth.
- Measures productivity by analyzing performance data, finance data, and activity reports.
- Translates strategic business needs into practical actions and drives performance across the business unit.
- Successfully engage and interact with key customers within designated area.
- Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.
- Foster team building through leadership practices and regular communication strategies. This role will play an integral part in talent assessment and development of direct reports and the business unit.
- Facilitate communication with leadership team to ensure alignment to business goals and opportunities.
- Lead through leaders utilizing talent assessment and performance management/development.
What you bring to the table:
- Bachelor's degree in business, management, or similar field preferred; equivalent experience will be considered
- 7 years of significant management experience, preferably overseeing an entire organization, division, or similar sized business unit
- Ability to interpret financial and other data as needed to set operational goals
- Exceptional organizational skills and attention to detail
- 40% travel
- Exhibit strong customer orientation; experience developing strong partnerships by understanding and anticipating business needs
- Display a proven track record of growing market share through cross functional collaboration
- Results-driven and have a positive “make it work” attitude
- Intermediate computer skills including Microsoft Office products and customer relationship management systems
- High energy and self-motivated
- Required to engage with cross functional team members in Sales, Finance, Billing, IT/Analytics
- Process Improvement – Lean Manufacturing/Six Sigma preferred
- Significant experience developing high-performing teams
- Ability to develop and execute business plans
- Must maintain a current, valid driver’s license and a clean driving record void of suspension or revocation