Demo

Help Desk Analyst

Talener
Boston, MA Full Time
POSTED ON 5/11/2026
AVAILABLE BEFORE 6/7/2026
Our client is international law firm based in Boston, MA that focuses on serving clients across multiple industries on select matters, such as litigation, private equity, finance, wealth management, and technology. They are known for their hands-on approach and maximizing their client's value and are responsible for more than $250M in revenue on an annual basis.

Job Title: Help Desk Analyst

Location: Boston, MA - Hybrid/3-4x per week.

You will be responsible for white glove technical support services for internal and external customers. This will include troubleshooting hardware and software applications and providing Tier 1 resolution support via office, phone, and remote.

Requirements

  • 1-2 years’ experience in a technical support role
  • Windows/O365 knowledge
  • ServiceNow
  • End user support & onboarding (White glove)
  • Mobile device management - Intune
  • Conference room support (Zoom shop)
  • AI usage and support
  • Previous experience in legal, financial services, hedge funds, professional services, or similar

Salary Range: $70-80K base salary plus an annual cash bonus

If you are interested, please apply directly for immediate consideration or reach out to James Eppich at jeppich@talener.com

Salary : $70,000 - $80,000

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