What are the responsibilities and job description for the Help Desk Analyst position at Judge Group, Inc.?
Location: Boston, MA
Salary: $30.00 USD Hourly - $33.00 USD Hourly
Description:
Title: IT Help Desk Support
Duration: 1 Years
Location: Boston MA - Oniste
Pay: $30-$33/hr on W2
We are seeking a customer-focused IT Help Desk Analyst to support and troubleshoot a wide range of software applications and hardware systems for our end-user community. This role is critical in ensuring employees can work efficiently by delivering timely, high-quality technical support and account management services.
Key Responsibilities
Provide first-level technical support and troubleshooting for desktop, laptop, software, and peripheral issues to enable end users to perform their job responsibilities effectively.
Manage onboarding and offboarding processes, including:
Creating and disabling Active Directory (AD) accounts
Provisioning email, application, and VPN access
Ensuring proper access removal during offboarding
Create and manage Microsoft 365 (M365) Exchange mailboxes, shared mailboxes, distribution lists, and shared calendars.
Assign and maintain permissions for mailboxes, calendars, Active Directory security groups, and on-premises file shares.
Support and administer Microsoft Office 365 services, including:
Exchange Online
SharePoint Online
Microsoft Teams
Multi-Factor Authentication (MFA)
Monitor and manage tickets in the ServiceNow help desk system, resolving assigned requests or escalating issues to appropriate support teams.
Respond promptly, professionally, and effectively to all IT service requests received through the Help Desk.
Provide remote access and VPN support, including user training when required.
Utilize remote desktop tools to diagnose and resolve user issues efficiently.
Provide support for Microsoft Windows operating systems and Microsoft Office applications.
Leverage internal documentation, knowledge bases, vendor resources, and external support channels to resolve technical issues.
Advocate for end users by ensuring timely, high-quality service across the broader IT organization.
Communicate clearly and courteously with customers, vendors, and coworkers at all times.
Perform additional IT-related duties and participate in projects as assigned.
Required Skills & Qualifications
Working knowledge of:
Microsoft Windows OS
Microsoft Office / Microsoft 365
Active Directory and security group management
VPN and remote access tools
Experience with IT service management tools (ServiceNow preferred).
Strong troubleshooting, documentation, and customer service skills.
Ability to manage multiple requests in a fast-paced environment.
Excellent written and verbal communication skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $30.00 USD Hourly - $33.00 USD Hourly
Description:
Title: IT Help Desk Support
Duration: 1 Years
Location: Boston MA - Oniste
Pay: $30-$33/hr on W2
We are seeking a customer-focused IT Help Desk Analyst to support and troubleshoot a wide range of software applications and hardware systems for our end-user community. This role is critical in ensuring employees can work efficiently by delivering timely, high-quality technical support and account management services.
Key Responsibilities
Provide first-level technical support and troubleshooting for desktop, laptop, software, and peripheral issues to enable end users to perform their job responsibilities effectively.
Manage onboarding and offboarding processes, including:
Creating and disabling Active Directory (AD) accounts
Provisioning email, application, and VPN access
Ensuring proper access removal during offboarding
Create and manage Microsoft 365 (M365) Exchange mailboxes, shared mailboxes, distribution lists, and shared calendars.
Assign and maintain permissions for mailboxes, calendars, Active Directory security groups, and on-premises file shares.
Support and administer Microsoft Office 365 services, including:
Exchange Online
SharePoint Online
Microsoft Teams
Multi-Factor Authentication (MFA)
Monitor and manage tickets in the ServiceNow help desk system, resolving assigned requests or escalating issues to appropriate support teams.
Respond promptly, professionally, and effectively to all IT service requests received through the Help Desk.
Provide remote access and VPN support, including user training when required.
Utilize remote desktop tools to diagnose and resolve user issues efficiently.
Provide support for Microsoft Windows operating systems and Microsoft Office applications.
Leverage internal documentation, knowledge bases, vendor resources, and external support channels to resolve technical issues.
Advocate for end users by ensuring timely, high-quality service across the broader IT organization.
Communicate clearly and courteously with customers, vendors, and coworkers at all times.
Perform additional IT-related duties and participate in projects as assigned.
Required Skills & Qualifications
Working knowledge of:
Microsoft Windows OS
Microsoft Office / Microsoft 365
Active Directory and security group management
VPN and remote access tools
Experience with IT service management tools (ServiceNow preferred).
Strong troubleshooting, documentation, and customer service skills.
Ability to manage multiple requests in a fast-paced environment.
Excellent written and verbal communication skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $30 - $33