Deputy Director

Job Description

Our client, a leading community health organization dedicated to providing accessible, high-quality care, is hiring a Deputy Director. This pivotal role offers an exciting opportunity for a strategic and hands-on leader to oversee the daily operations of a busy Federally Qualified Health Center (FQHC) in Manhattan. As a key member of the executive team, the Deputy Director will ensure operational excellence across multiple departments, enhance community engagement, and support the center’s mission to serve diverse populations. This role is instrumental in preparing the organization for future leadership succession, with a focus on maintaining seamless service delivery and fostering collaborative community partnerships.

Responsibilities

• Assist the Executive Director in managing the center’s daily operations, ensuring all departmental functions—including Patient Services, Security, School-Based Health, Outreach, and Facilities—operate smoothly and efficiently.
• Supervise department heads and staff, providing leadership and accountability across clinical and administrative teams.
• Lead initiatives to improve patient experience, handle escalated concerns, and develop procedures to ensure compliance with managed care regulations, credentialing, and operational standards.
• Collaborate closely with organizational leadership on strategic projects, staff meetings, and ad hoc committees.
• Oversee external relations, community outreach, and partnerships to elevate the center’s visibility within its service area.
• Manage and support special programs, such as AmeriCorps, ensuring alignment with funder expectations and stakeholder engagement.
• Serve as the center’s Corporate Compliance Officer, participating in risk management and governance activities.
• Act as the operational lead in the absence of the Executive Director, liaising with external agencies, community leaders, and funders as required.
• Drive quality improvement initiatives and monitor patient satisfaction efforts and incident management.
  
  

Requirements

• Minimum of 5 years of program and/or administrative oversight within a healthcare or community clinical setting, preferably in an FQHC environment.
• At least 3 years of supervisory experience managing diverse operational teams.
• Strong background in healthcare operations, finance, and compliance, especially related to Article 28 FQHC standards.
• Proven ability to handle challenging patient-facing situations with professionalism and tact.
• Excellent organizational, communication, and leadership skills with a demonstrated customer service focus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Bachelor's degree required; Master’s degree preferred.
• Familiarity with managed care regulations, credentialing processes, and program management is essential.
• Ability to respond promptly to organizational needs, anticipate future requirements, and maintain effective office operations.
• Willingness to attend community events, stakeholder meetings, and be "on call" as needed.
  
  

Some Of The Benefits

• Opportunities for career growth into executive leadership roles
• Being part of a dedicated team committed to making a meaningful impact within the community.
• Supportive work environment with an emphasis on professional development and community engagement.
  
  

Take the next step in your leadership journey and become a key driver of community health initiatives. Apply now to contribute to a vital organization committed to equitable healthcare delivery.

Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.