Sr Installation Engineer

Overview:
We’re seeking a technically proficient and customer-focused Installation Engineer who thrives in fast-paced environments and is comfortable traveling by air or road. represent our company with professionalism while leading a team of onsite technicians supporting the VA’s EHRM deployment and training initiatives. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. You will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site, ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.  

On-site & Travel Requirements:

• This position is located on-site at Veterans' Administration Medical Centers and off-site training locations with daytime hours, may require evening hours and the potential for weekend hours, and will involve regional or national travel to support deployments and training activities.
• Able to travel up to 50% of the time and meet travel requirements.
• Site travel is generally expected to be short trips but may extend up to 1-4 weeks at a time. Travel may be by plane or vehicle. 
• Must be able to drive safely, navigate a variety of routes, and possess a valid driver’s license. When not traveling, work will be performed at the local VA consisting of daily helpdesk/system administrator/network onsite tasks.

Clearance/Authorization:

• Eligibility to obtain a Public Trust Clearance
• US Citizenship or Green Card Status Required.

Requirements:

• 5 years of experience with designing, analyzing, configuring, or troubleshooting IP networks.
• Must be able to unpack/re-pack, move, and install palettes of IT equipment with each item weighing up to 50 pounds with no restrictions.
• Able to travel up to 50% of the time and meet travel requirements.
• Must have personal transportation available during work hours. 
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
• Will frequently need to be able to push carts carrying equipment.
• Experience in managing technical teams.
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution.
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
• Possession of excellent written and verbal communication skills.
• Experience writing reports/deliverables.
• Familiar with network technologies analyzing network traffic and determining network issues.
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree.

Nice If You Have:
•    Possession of strong critical thinking and error assessment capabilities.
•    Public Trust Clearance
•    Experience with Microsoft windows desktop deployments.
•    Experience as IT helpdesk Tier 2.