What are the responsibilities and job description for the Customer Service Engineer position at take2it?
Job Title
Customer Service Engineer
Overview
We are seeking a dedicated Customer Service Engineer to support a large IT program for the Department of Veteran Affairs. In this role, you will be responsible for deploying, imaging, and setting up a variety of IT equipment across VA medical centers and offsite training locations. Your work will involve both technical tasks and delivering exceptional customer service, ensuring that hardware is properly installed, configured, and maintained. This position offers the opportunity to work on impactful projects supporting veterans' healthcare facilities.
Education Requirements
Possession of either a Bachelor’s degree and a minimum of one (1) year of relevant professional experience, or a High School diploma/GED and a minimum of eight (8) years of relevant professional experience, is required.
Clearance Requirements
This role requires a Public Trust clearance. The ability to obtain and maintain a Public Trust clearance is necessary, which requires U.S. citizenship or a Green Card.
Work Arrangement
This is an on-site position at Veterans' Administration Medical Centers and offsite training locations. The work involves frequent movement around the campus and may include evening and weekend hours.
Responsibilities
- Support the deployment, imaging, and setup of IT equipment including PCs, laptops, docking stations, monitors, printers, and scanners
- Unbox, install, configure, and remove hardware with limited supervision
- Re-pack hardware for shipment and setup equipment at various training sites
- Transport equipment weighing up to 50 pounds across campus and offsite locations
- Troubleshoot hardware and software issues, perform hardware break-fix support, and assist with system upgrades and refresh projects
- Maintain detailed logs of system administration tasks and troubleshooting activities
- Work independently to ensure timely setup and support of high-availability systems
- Provide excellent customer service to end-users and support staff
Required Qualifications
- Minimum of 1-year experience in imaging and installing computer equipment
- Ability to unpack, move, and install pallets of IT equipment weighing up to 50 pounds
- Personal transportation available during work hours
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix, upgrades, and deployment projects
- Strong customer service skills
- Experience with routine system administration tasks and logging data in system admin logs
- Knowledge of troubleshooting a wide variety of systems and networks, including high availability systems
- Ability to work independently and efficiently in a fast-paced environment
- High school diploma or GED and 8 years of professional experience in lieu of a degree or bachelor’s degree in IT, CS, EE, or IS
Desired Skills
- Experience with the ServiceNow ticketing system
- Prior experience working with the VA