What are the responsibilities and job description for the Network Operations Center Engineer position at Synergy Business Consulting, Inc.?
Contract to Hire
USC/GC only
MUST have exceptional communication skills and white glove service for customers
The NOC Engineer III is a senior-level technical support role responsible for providing advanced engineering assistance across a range of services, acting as a critical liaison between customers, NOC teams, and specialized engineering groups. This role involves managing complex escalations, leading incident recovery efforts, analyzing chronic network issues, and overseeing third-party vendors and internal resources to restore services swiftly. The engineer will maintain and document customer network environments, ensure proactive communication, and support both customer-facing and internal projects to improve service quality and reliability. Key qualifications include 6 years in technical or NOC roles, 5 years supporting LAN/WAN, routers, switches, wireless access points, and protocols like DNS, SMTP, SNMP. Hands-on experience with ticketing systems (e.g., ConnectWise), voice technologies (PBX, VoIP), and customer documentation is essential. Preferred credentials include a bachelor’s degree or equivalent certifications (e.g., CCNP, Fortinet FCP, ITIL), along with strong communication, multitasking, and collaboration skills. Occasional travel and after-hours on-call availability are required.