Software Engineering Manager (.NET / Contact Center Apps)

IT Supervisor – Contact Center & Customer Platforms (.NET)

Location: Atlanta, GA (In-office 4 days/week)

Direct Hire Position: No Sponsorship

Overview

We are seeking a hands-on Software Development Team Leader to lead a team supporting Contact Center and customer-facing digital platforms. This role will oversee full lifecycle delivery, production support, and ongoing innovation across customer technology solutions.

The ideal candidate brings strong .NET experience, leadership capabilities, and a proven ability to drive teams delivering high-impact, customer-facing applications in a fast-paced environment.

Key Responsibilities

• Lead and manage a team of developers and analysts delivering end-to-end solutions
• Oversee full SDLC including development, delivery, and production support
• Drive innovation and efficiency across Contact Center and customer platforms
• Partner with business and technology stakeholders to align solutions with business needs
• Balance day-to-day operational support with project and program delivery
• Establish and track performance metrics to ensure operational excellence
• Manage a $1M–$5M technology budget and project portfolio
• Influence technology direction, including adoption of emerging technologies (e.g., AI)
• Ensure systems are scalable, maintainable, and aligned to enterprise strategy
• Build, mentor, and retain a high-performing team (10–14 team members including contractors)

Required Qualifications

• Bachelor’s degree in Computer Science or related field (advanced degree preferred)
• 10 years of IT experience, with at least 5 years leading development teams
• Strong background in .NET / application development
• Experience managing teams responsible for full SDLC delivery
• Proven experience in performance management (coaching, PIPs, etc.)
• Experience managing budgets $1M and multiple concurrent projects
• Strong understanding of Agile and/or Waterfall methodologies
• Experience operating in a real-time, high-availability environment

Preferred Experience

• Contact Center technologies (e.g., Avaya, Genesys, Five9, Cisco, IVR, ACD)
• Customer-facing platforms (portals, mobile/web self-service, “My Account”)
• Experience integrating customer information systems
• Exposure to AI-driven solutions within application or delivery teams
• Utility or regulated industry experience (nice to have)

What You’ll Bring

• Strong leadership and ability to drive accountability
• Strategic mindset with hands-on technical credibility
• Ability to influence across teams and stakeholders
• Experience delivering in fast-paced, customer-centric environments
• Passion for building scalable, reliable, and innovative solutions

The compensation range for this position is dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to christy.cifreo@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at christy.cifreo@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.