What are the responsibilities and job description for the Customer Service Specialist position at Synerfac Technical Staffing?
Customer Service Specialist opening in Malvern!
Work for one of the most stable companies in the country!
Training hours (90 days): 7:30am - 4:00pm EST, M-F
Normal Shift (post-90 days): 10:30am-7pm, M-F
Pay: Up to $25/hr
Responsibilities
Answer telephones providing 'Best in Class' service.
Produce clear and professional email correspondences to our client and facilities management.
Dispatch and generate work orders as appropriate. Research required information using available resources.
Identify and escalate priority issues.
Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
Triage and route calls to appropriate resources
Complete all assigned callbacks.
Monitor telephony queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers.
Adhere to the business unit specified client-driven standards.
Complete data entry using multiple work request applications.
Maintain individual productivity and quality statistics/performance metrics.
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment.
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Respond immediately to emergency situations and provide support to remedy the issue.
Requirements:
HS Diploma or GED required
1 years of experience in a call center environment.
Excellent written and verbal communication.
Ability to multi-task and triage situations.
Working knowledge of computer applications including Word and Excel.
Time management, multi-tasking, and organization skills with strong attention to detail.
Benefits
Medical, Dental, Vision, Life Insurance, and HSA/FSA options
401(k) with company match - 100% on the first 3% and 50% on the next 2% of compensation
Paid Time Off, 11 paid holidays, and optional Purchased Time Off
Short-Term and Long-Term Disability, FMLA, and paid Maternity/Paternity/Adoption/Surrogacy leave
Additional perks including family planning assistance, pet insurance, critical illness coverage, employee stock purchase plan, identity protection, and auto/home insurance discounts
Ready to apply your skills in a high-end facility with growth opportunity? Apply today and let's start the conversation.
#zrbc
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
Work for one of the most stable companies in the country!
Training hours (90 days): 7:30am - 4:00pm EST, M-F
Normal Shift (post-90 days): 10:30am-7pm, M-F
Pay: Up to $25/hr
Responsibilities
Answer telephones providing 'Best in Class' service.
Produce clear and professional email correspondences to our client and facilities management.
Dispatch and generate work orders as appropriate. Research required information using available resources.
Identify and escalate priority issues.
Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
Triage and route calls to appropriate resources
Complete all assigned callbacks.
Monitor telephony queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers.
Adhere to the business unit specified client-driven standards.
Complete data entry using multiple work request applications.
Maintain individual productivity and quality statistics/performance metrics.
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment.
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Respond immediately to emergency situations and provide support to remedy the issue.
Requirements:
HS Diploma or GED required
1 years of experience in a call center environment.
Excellent written and verbal communication.
Ability to multi-task and triage situations.
Working knowledge of computer applications including Word and Excel.
Time management, multi-tasking, and organization skills with strong attention to detail.
Benefits
Medical, Dental, Vision, Life Insurance, and HSA/FSA options
401(k) with company match - 100% on the first 3% and 50% on the next 2% of compensation
Paid Time Off, 11 paid holidays, and optional Purchased Time Off
Short-Term and Long-Term Disability, FMLA, and paid Maternity/Paternity/Adoption/Surrogacy leave
Additional perks including family planning assistance, pet insurance, critical illness coverage, employee stock purchase plan, identity protection, and auto/home insurance discounts
Ready to apply your skills in a high-end facility with growth opportunity? Apply today and let's start the conversation.
#zrbc
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
Salary : $20 - $25