Technical Content Strategist

Swoon is hiring for our Global Fortune 500 Client in downtown Chicago, IL and this will be a hybrid role with 3x a week onsite.

This is an 8-month contract opportunity with Benefits - Health, Dental & Vision (50% of premium is covered for contractor).

Overview

The Technical Content Strategist plays a pivotal role in shaping how a global technology ecosystem communicates feature releases, system updates, and deployment strategies at scale. This role requires a strategic thinker who can bridge the gap between engineering, product, deployment, and market teams by crafting structured, scalable, and user-friendly technical content that ensures smooth adoption and implementation.

More than just a documentation expert, the ideal candidate will drive content governance, process automation, and global scalability, ensuring that both internal and external stakeholders receive clear, actionable, and localized technical information that accelerates deployment and enhances the user experience.

Key Responsibilities

Technical Documentation & Release Notes Strategy

• Develop and standardize a global framework for technical release notes, ensuring clarity, consistency, and scalability across diverse technical and business audiences.
• Structure internal feature documentation to cater to both technical and non-technical stakeholders, making complex systems more accessible.
• Design and manage templates, structured documentation formats, and knowledge-sharing frameworks to enhance usability.
• Collaborate with engineering and product teams to distill technical details into concise, market-ready documentation.

Global Scalability & Market Readiness

• Establish a content governance model that scales across markets, franchises, and regions while maintaining consistency.
• Work closely with deployment teams and regional leads to adapt documentation for localized needs, regulatory compliance, and cultural considerations.
• Develop a translation-friendly documentation approach, ensuring seamless adaptability for a global audience.

Cross-Functional Collaboration

• Partner with engineering, product management, DevOps, deployment, and marketing teams to align on messaging, terminology, and content priorities.
• Facilitate real-time knowledge-sharing processes so stakeholders always have access to up-to-date, accurate documentation.
• Collaborate with UX teams to integrate documentation into product workflows, improving accessibility and discoverability.

Process Automation & Content Management

• Identify and implement automation solutions for generating and updating technical release documentation to improve efficiency.
• Own and optimize content repositories (Confluence, GitHub, SharePoint, or internal CMS platforms) to improve content usability and version control.
• Establish versioning and tracking mechanisms to ensure seamless documentation updates across product release cycles.

Metrics & Continuous Improvement

• Define KPIs for content effectiveness, tracking engagement, usage, and adoption across global markets.
• Gather feedback from market stakeholders and deployment teams to continuously refine the content strategy.
• Stay ahead of industry best practices in technical documentation, release notes, and knowledge management.

If interested in more details, please apply!