What are the responsibilities and job description for the Fraud Specialist position at Swoon?
Fraud Operations Specialist
$19-21/hr
Hybrid schedule
Overland Park Kansas
At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices.
- Evaluate fraud trends related to fraudulent orders and identity theft.
- Perform research and draw conclusions.
- Research and/or notify appropriate internal staff for customer verification or legal action.
- Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
- Investigate and respond to fraud escalations.
- Establish and improve fraud-related process.
- Identify issues and recommend solutions on team projects.
Salary : $19 - $21