What are the responsibilities and job description for the Fraud Specialist position at Innovative Systems Group?
Job Title: Fraud Specialist | Fraud Operations Specialist I
Location: Overland Park KS | Hybrid
Pay rate: $20.00/hr on W2
Duration: 6 months contract (possible extension)
This role will be hybrid, 3 days office/2 days remote after training is complete.
Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST.
Training hours will be 8:00-5:00 CST.
Must be able to work flexible schedule including nights, weekends and holidays.
Position Summary:
- Reviews, identifies, and deters fraudulent activity.
- Takes inbound calls and referrals from victims of fraudulent activities.
- Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity
Preferred background/prior work experience?
- Customer service and call center skills
- Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Salary : $20