What are the responsibilities and job description for the Mechanical & Electrical Support Engineer position at SWEET ROBO?
Salary: $85,000
Overview
Seeking a Mechanical & Electrical Support Engineer with strong hands-on experience working with machines and electrical systems. The role focuses on advanced troubleshooting, root cause analysis, and resolving complex mechanical and electrical issues in automated machines.
This position is responsible for Tier 3 technical support, handling the most complex technical cases escalated from support teams and ensuring machines operate reliably in the field.
Responsibilities
Tier 3 Technical Support
Diagnose and resolve complex technical issues escalated from frontline support teams.
Mechanical Troubleshooting
Identify and repair mechanical failures including motors, moving parts, mechanical assemblies, and structural components.
Electrical Diagnostics
Troubleshoot electrical systems including wiring, power systems, sensors, and electronic components.
Root Cause Analysis
Investigate recurring machine failures and identify the underlying causes to prevent future issues.
Technical Collaboration
Work closely with engineering, product, and operations teams to improve machine reliability and performance.
Technical Documentation
Develop troubleshooting guides and technical documentation to support internal teams and technicians.
Machine Testing
Assist with testing of new machines, components, and system updates before deployment.
Required Qualifications
Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field, or equivalent hands-on experience.
Strong hands-on experience building, assembling, repairing, or developing machines.
Solid understanding of electrical systems, wiring, power supply systems, and electronic components.
Experience diagnosing mechanical and electrical problems in machines or industrial equipment.
Strong problem-solving ability and analytical thinking.
Ability to troubleshoot issues both remotely and hands-on when required.
Preferred Experience
Experience with automation systems, robotics, vending machines, or industrial equipment.
Experience working with motors, sensors, control systems, or PLCs.
Experience supporting technical teams or field technicians.
What the Role Offers
Opportunity to work with advanced automated machines and robotics systems.
Hands-on technical challenges involving mechanical and electrical engineering.
Direct impact on machine reliability and product improvement.
Fast-growing environment with opportunities for technical growth and leadership.
Salary : $85,000