Junior IT Support Specialist

If you’re early in your IT career and excited by the idea of keeping teams connected, systems organized, and technology running smoothly in a fast‑growing company, this IT Technician role is built for you. We’re looking for someone who brings curiosity, reliability, and a strong desire to learn someone who enjoys solving everyday tech problems, supporting coworkers, and building a solid IT foundation that helps the business run better each day.

Think hands‑on troubleshooting, device setup, real‑world exposure to modern IT tools, and direct mentorship from an experienced IT Manager all within a growing, no‑bureaucracy environment where your work is visible and valued.

About The Role

The IT Technician will support the day‑to‑day technology needs of Vanguard Maintenance and Electrical Inc., working closely with the IT Manager to keep people productive, systems organized, and devices running reliably. This is a hands‑on, in‑person role suited for someone at the very beginning of their IT journey who wants exposure to real business systems, not just a help desk queue.

You’ll assist with employee setups, troubleshooting common technical issues, help manage hardware and software systems, and learn how IT supports a multi‑location construction and operations environment. The focus is on learning fundamentals the right way: organization, documentation, user support, and dependable execution.

This role offers a strong foundation for long‑term growth in IT operations, systems administration, or security.

Responsibilities

• Provide IT set-up support to employees (laptops, monitors, printers, conference rooms equiptment)
• Troubleshoot basic technical issues and escalate more complex matters to our managed IT provider as needed
• Maintain IT asset inventory and track device assignments
• Coordinate hardware requests, replacements, repairs, and warranty support
• Assist with Microsoft 365 / Entra ID administration (users, groups, permissions)
• Support company-wide systems including SharePoint, Intune, RingCentral, Duo, and other SaaS platforms to ensure they operate effectively
• Perform monthly audits of devices, asset records, and system access
• Maintain and enhance IT documentation and standard operating procedures (SOPs)
• Travel occasionally to other office locations to assist with IT setup, support, and equipment deployment
• Provide regular updates to IT Manager on weekly accomplishments and challenges
• Support IT Manager with day-to-day tasks and special projects as assigned
• Maintain department expense sheet and organize receipts
  
  

Qualifications

• 0–2 years of IT experience or relevant education (B.S. in Computer Science, IT, or similar)
• Strong work ethic and willingness to learn and take on new challenges
• Highly organized with strong attention to detail
• Effective verbal and written communication skills
• Ability to troubleshoot and think through problems quickly and calmly
  
  

Preferred Qualifications

• Familiarity with SaaS platforms or business systems such Sage Intacct, MITER HR
• Experience with IT asset management or inventory tracking tools (e.g., T3, AssetTiger)
• Exposure to device management (Intune, MDM, etc.)
  
  

Who Is This Role Ideal For

• Someone early in their IT career,
• seeking hands‑on experience in a growing organization
• A dependable and organized individual who takes ownership of their work
• A self-starter who takes initiative and actively looks for ways to improve processes
• Someone who enjoys solving problems and helping others
• Someone interested in learning how IT supports a growing business environment
• Someone who is patient and always willing to teach others
  
  

Work Location & Travel

• This position is in‑office, based out of our White Plains main office
• Compensation & Benefits
• Salary Range: $50,000 – $65,000 annually, commensurate with experience, education, and skills
• Comprehensive benefits package including:
• Medical, Dental, and Vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• On‑the‑job training and professional development opportunities
• This salary range reflects our reasonable expectation for this role at the time of posting. Actual compensation may vary based on qualifications and experience.
  
  

Equal Employment Opportunity Statement

Vanguard Maintenance and Electrical Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

We encourage candidates from all backgrounds to apply.