Customer Service Representative

WE’RE HIRING: CUSTOMER SERVICE REPRESENTATIVE 3PL| SUPPLY CHAIN FUSION (SCF)

Are you a proactive, relationship-driven customer professional who thrives in a fast-paced 3PL Warehouse environment?

Do you take pride in delivering exceptional service, following through on commitments, and building trusted partnerships?

SCF is growing — and we’re looking for a Customer Service Representative who can deliver excellence for our customers while helping strengthen our high-performance, system-led culture.

About the Role

As an SCF Customer Service Representative, you will provide end-to-end account management across a portfolio of small, medium, and large customers. You will play a key role in upholding our Customer Promise, maintaining our standards, and supporting our wider Customer Service Team to deliver industry-leading service.

What You’ll Be Doing

Customer Promise & Communication Excellence

• Respond to all customer tickets within 60 minutes with either an answer or a time-bound commitment.
• Build strong relationships across all levels through proactive, clear, structured communication.
• Maintain proactive customer meeting schedules and record all meetings using SCF systems and standards.

Account Management & Documentation

• Understand and maintain client SOPs and CIFs in PaT.
• Track and follow up all internal/external KPIs within agreed turnaround times.
• Maintain accurate records to support invoicing and KPI reporting.

Systems, Problem-Solving & Continuous Improvement

• Embrace SCF’s system-led operating environment.
• Use low-level problem-solving (5 Whys thinking) when resolving customer or process challenges.
• Support a positive, team-based culture that focuses on high performance and improvement.

Training & Development

• Complete at least one hour of structured training per week.
• Support and uphold SCF philosophies and standards.

Reporting & Strategy Delivery

• Co-ordinate customer reporting and ensure accuracy and on-time delivery.
• Deliver consistently against PAR Result Areas.

What You’ll Bring

• Minimum 1 year Customer Service experience (3PL preferred).
• Strong communication and professional articulation skills.
• Commitment to follow-through and deadline management.
• Intermediate Excel skills or ability to scope requirements.
• Accountability and readiness to use SCF policies such as Put Your Hand Up and the Escalation Policy.
• A proactive, team-oriented mindset.

Why Join SCF?

• Be part of a modern, fast-growing, technology-led 3PL organisation.
• Work in a culture that values professionalism, systems, accountability, and continuous improvement.
• Grow your capability through structured training.
• Help shape strong customer relationships and contribute directly to business results.

Ready to Apply?

If you’re excited by the opportunity to work in a high-performance team, embrace modern systems, and deliver outstanding customer experiences, we’d love to hear from you.

Apply now with your CV and a brief cover letter.

Pay: $19.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• 3PL: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Pleasant Grove, UT 84062 (Required)

Work Location: In person

Salary : $19 - $20