What are the responsibilities and job description for the Customer Service Representative position at Granny B Cookies?
Customer Service Representative
Location: Pleasant Grove, UT
Job Type: Full-Time | On-Site
Hourly Rate: $16.00 – $22.00 per hour, depending on experience
Company Overview
Granny B’s Cookies is a growing cookie manufacturer based in Pleasant Grove, Utah. For over 40 years, Granny B’s has delighted customers nationwide with our signature pink frosted sugar cookies and a variety of delicious baked goods. We are seeking a dynamic Customer Service Representative to play a vital role in supporting our customers, managing order fulfillment, overseeing daily purchasing needs, and coordinating product samples and marketing materials.
Position Summary
This role is responsible for managing all aspects of customer orders and communication, while also supporting purchasing for office, production, and maintenance supplies. The ideal candidate is professional and personable when interfacing with customers but confident and assertive when following up on delivery timelines or resolving order issues. This role also manages the preparation and tracking of product samples and supports basic marketing content using Canva. Strong communication, organizational skills, and attention to detail are essential.
Key Responsibilities
Customer Service & Sales Support
- Serve as the primary point of contact for customer and broker inquiries
- Receive and accurately input customer sales orders
- Validate pricing, product availability, and order details
- Communicate order confirmations and shipping dates
- Maintain up-to-date product and pricing information
- Address customer questions, resolve issues, and provide timely updates
Order Management & Scheduling
- Coordinate with logistics and production teams to align orders with fulfillment schedules
- Communicate delivery timelines with customers and internal departments
- Manage and record sales activity, including discounts, deductions, and payments
- Investigate customer deductions and short payments
- Keep accurate records of all customer-related transactions
Sample Management
- Coordinate the packing and shipping of product samples to customers and brokers
- Track sample requests and ensure timely follow-up
- Maintain inventory of sample products and printed collateral
- Communicate with sales team to support strategic sampling initiatives
Purchasing & Office Coordination
- Purchase and track supplies for office, production, and maintenance departments
- Maintain vendor relationships and ensure timely supply deliveries
- Track budgets and supply usage to support cost control
Marketing & Administrative Support
- Create and update product catalogs and marketing materials using Canva
- Assist with maintaining the company website and social media pages
- Support customer and broker communication with marketing collateral and updates
Required Qualifications
- 3 years of customer service, sales support, or office coordination experience
- Excellent communication skills, both verbal and written
- Professional presence with the ability to interface confidently with customers and brokers
- Assertive and diplomatic when navigating shipping delays, discrepancies, or deadlines
- Strong proficiency in QuickBooks and Microsoft Excel
- Highly organized, detail-oriented, and self-motivated
- Comfortable using Canva and learning new software tools
Preferred Qualifications
- Experience in food manufacturing or consumer goods environment
- Familiarity with brokered sales or wholesale/distribution channels
- Exposure to marketing or creative support tasks
Schedule
- Full-time, Monday to Friday (8:00 AM – 5:00 PM)
- Occasional flexibility during peak sales or production periods
Compensation & Benefits
- Hourly wage: $16.00 – $22.00, based on experience
- Employee discount on Granny B’s Cookies
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Experience:
- Customer Service: 3 years (Required)
- QuickBooks: 2 years (Required)
- Canva: 2 years (Required)
- Microsoft Excel: 2 years (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Pleasant Grove, UT 84062 (Required)
Ability to Relocate:
- Pleasant Grove, UT 84062: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $22