What are the responsibilities and job description for the Pool Ambassador position at Sunriver Resort?
Overview
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The Ambassador is responsible for greeting and checking credentials for pool entry. They will be responsible for assuring sales of outdoor amenities, as well as food and beverage delivery to waiting guests.
The Pool Ambassador will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.
Responsibilities
- Plans and coordinates flow of guests at the Cove
- Greets incoming guests
- Have a daily In-House list as well as VIP list
- Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily
- Ensures guests are comfortable and welcome if required to wait
- Answers restaurant telephone, responding to guests’ questions in a professional manner
- Maximizes the seating of the Cove
- Attends mandatory monthly department meetings
- Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
- Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
- Informs server of any potential guest issues
- Familiarizes him/herself with menu & make recommendations on menu as needed
- Remove soiled towels as guests are complete with them
- Prep Cabanas for each guest
- Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
- Maintains water service station, garbage removal and food service condiments
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
Qualifications
EXPERIENCE & EDUCATION:
- High school education preferred
- Prior food and beverage experience preferred
- At least six months customer service experience preferred
JOB REQUIRMENTS:
- Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card and CPR credentials
- Ability to work a flexible schedule that may include evenings, weekends and holidays
WORKING CONDITIONS:
- Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
- Must be able to work indoors or outside;
- Must be able to frequently lift and carry up to 25 lbs at shoulder height,
- Must be able to bend, squat, push, pull frequently;